HONDA 2015 Pilot - Navigation Manual - Manual (Page 124)

124 Navigation System
Customer Assistance
Visiting Your Dealer
We strive to make this manual as
complete as possible and to answer all
questions regarding operation of the
system. Occasionally, you may run into
a specific issue that you cannot find in
the book. You may save yourself a trip
to the dealer by first consulting the
following resources:
• The Troubleshooting section (see
page 150)
• The Frequently Asked Questions
(FAQs) section (see page 143)
• The FAQs found on the online update
order site (see “Obtaining a
Navigation Update”)
• For detailed questions regarding
HFL, audio, or other systems that
interact with the navigation system,
see your Owner’s Manual, or the
Technology Reference Guide.
• For traffic-related issues, see the “FM
Traffic” section (on page 23) and
FAQs (on page 143).
• Call Honda Customer Relations (see
“Honda Automobile Customer
Service” on page 123).
• For database or POI issues, follow the
guidelines in the “Reporting Errors”
section (see page 123).
If your question is still unanswered and
you wish to visit the dealer, please be
prepared to demonstrate the issue to the
service technician. That way, the service
technician can document the issue for
the factory to allow more efficient
troubleshooting.
Some issues may at first seem random,
but you may notice a pattern, like they
only occur when you enter a specific
address, when driving on a certain road,
or just when it’s cold. This information
is very useful to the service technician.
Be patient, the service technician may
be unfamiliar with your specific issue.
Obtaining a Navigation
Update
Honda is continually expanding the
scope of the navigation system.
Upgraded software may be made
available to navigation system owners
periodically, usually in the fall of each
year.
To purchase an updated, you will need
your vehicle’s VIN number and the
System/Device Information from the
INFO
screen (Other). Call the Honda
Navigation Center at (888) 291-4675.
You can also order online by going to
www.hondanavi.com.
NOTE:
• Updates are not available at your
dealer. However, the dealer may
order an update for you out of
courtesy. There is no program for
free updates.
• The update order line staff cannot
answer technical questions regarding
navigation operation, coverage, or
POIs.