iStorage datAshur user guide - Manual (Page 13)

iStorage datAshur User Guide
13 | P a g e R e v 2 . 1
11. FREQUENTLY ASKED QUESTIONS
a. How to unlock drive if battery is dead
Your iStorage datAshur is supplied with a built-in rechargeable battery. If the battery is fully
discharged, you may still continue to use the product by following the instructions below:
a) Connect the iStorage datAshur to a USB port on any computer
b) While the datAshur is connected to the computer, enter the User or Admin PIN to unlock the drive
c) Whilst connected to the USB port, the internal battery will automatically charge. We recommend
you keep the drive connected for 1 hour to fully charge the battery.
b. Forgotten your PIN
If you forget the User and Admin PINs, there is absolutely no way of gaining access to the data stored
on the drive, there are no backdoors into the drive. You may continue to re-use the iStorage datAshur
by resetting it, however by doing so all data previously stored on the drive will be lost forever.
To reset the iStorage flash drive, follow instructions under heading 10. Once that is done, the
following occurs:

The existing encryption key is deleted

The User and Admin PINs are deleted

All data previously stored on the drive will be lost forever
c. Brute Force Hack Defence Mechanism
After 10 consecutive incorrect PIN attempts, the following occurs:

The existing encryption key is deleted

The User and Admin PINs are deleted

All data previously stored on the drive will be lost forever
The iStorage datAshur, unlike other similar drives, is preloaded with an unlimited number of randomly
generated encryption keys. Each time hacking is detected (i.e. the wrong PIN is entered a total of 10
consecutive times), the current encryption key is deleted and once a new User PIN is created the
drive randomly generates a new encryption key. Because of this, the iStorage datAshur will have to
be formatted after each time the defence mechanism is triggered.
d. Will unlocking the drive with the Admin PIN delete the User PIN?
Entering the Admin PIN to access a locked drive will clear the User PIN. If a user forgets their PIN,
access to their drive is regained by defining a new user PIN. For security reasons, we highly
recommend that a new User PIN be created immediately once the drive has been unlocked using the
Admin PIN.