Status messages – Motorola moto x User Manual
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Sprint Worldwide Wireless Service
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on the GSM network. If your phone has automatically selected a GSM network while traveling, then
you will need to set the phone to CDMA to access CDMA data services. (See
for a list of services available in each country.
Status Messages
You may receive status messages under certain conditions. Before contacting Sprint Worldwide
Customer Support, note the message, numeric code, and the conditions under which it appeared.
The following table lists and describes the status messages.
Status Messages
Message Description
Number Not in Service
The number that you entered is not valid.
User Not Available
The phone that you called is either busy, out-of-range, or turned
off. Please try again later.
User Not Authorized
The phone that you called is either busy, out-of-range, or turned
off. Please try again later.
Please Try Later
This service is temporarily not available. Please try again later.
Service Restricted
Service may not be activated properly. Please contact Sprint
Customer Service to report the issue for resolution.
Service Not Available
This feature is not available on the current network.
Emergency Calls Only
Either the service is not activated properly or the current network
is available for emergency calling only. Adjust your network
settings to check for other available networks. If service is still not
available after adjusting the settings, contact Sprint Customer
Service to report the issue for resolution
System Busy. Try Later
The system is experiencing heavy traffic. Please try again later.
Service Conflict
This service cannot be enabled because an incompatible service
has already been turned on.
Please Try Again
An error occurred. Note the error code and try again.
Self Check Error
A fault was detected with your phone. If this error recurs, note the
error and contact Sprint Customer Service.
Self Check Fail
An operational fault was detected with your phone. Note the
numeric code, turn your phone off, and contact Sprint Customer
Service.
Wrong PIN
You have entered an incorrect SIM PIN number. You have only
three attempts to enter your PIN. After a third unsuccessful
attempt, your phone will be locked and you will have to call Sprint
Customer Service to have it unlocked. Sprint sets the default to
PIN off; if you elect to enable the PIN then you will need to contact
Sprint for the default PIN and PUK.