Troubleshooting, Support/contact – K-Edge K13-240 User Manual
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Troubleshooting:
Pad does not get close enough to chain.
o
Check that the secondary 2.5mm spacers (for 68mm BB Shells only) is placed between the ACS and BB
shell.
o
Check to ensure that the 2.5mm spacer (normally reserved for an 'E-Type' front derailleur) is not installed with the
ACS.
Pad rubs excessively with chain and there are no spacers installed.
o
Check to see if your crankset is compatible with the ACS.
o
Check the alignment of the ACS and ensure it is not bent outward towards the chainrings.
There is a clicking noise and/or my front shifting is not operating normally.
o
Check for clearance between the ACS and the front derailleur cage and adjust accordingly.
o
Check to ensure that the 2.5mm spacer (normally reserved for an 'E-Type' front derailleur) is not installed with the
ACS.
o
Check that the installation of the crankset is in accordance to the manufacturer's recommendations.
Chain still falls off to the inside while I ride.
o
Check that the pad is positioned as close as possible (without touching/rubbing) to the chain and adjust
accordingly.
o
Check the alignment of the ACS and ensure it is not bent inward towards the frame.
o
Check position of the ACS, the angle can be either halfway between down-tube and seat-tube of frame OR to
where the top plane of the pad is parallel to the ground when the bike is on its wheels.
The ACS moved/rotated when it was guiding the chain onto the small chainring.
o
Check that the driveside (right side) cup was installed properly to the manufacturer's recommendations - tighten to
the upper end of the torque specification range.
o
Check that all components are properly installed and accounted for - a missing/inappropriate spacer can cause a
lack of friction within the ACS and the frame.
o
Check that there is no grease between the ACS and the BB Cup and the BB shell/2.5mm spacer.
Support/Contact:
If problem(s) still persist after troubleshooting, please contact K-Edge Support for further assistance at [email protected]
immediately. Please be sure to include your full name, phone number, K-Edge product purchased, brand and model of bike,
crankset with ring sizes, front derailleur, cassette size (if applicable), rear derailleur (if applicable) and a brief description of your
problem.