Keri Systems NXT Network Connection - Manual (Page 4)

NXT Network Connection
Troubleshooting Guide
Page 4 of 11 P/N: 01508-001 Rev. A
4.0 Common Causes
Verify that the DoorsNXT Server service is running. Open Task Manager and verify that the DoorsNXTSvr.exe process is
running. If it is not running, then start the DoorsNXT Server service using the window control panel services applet.
4.1 DoorsNXT Proxy Not Installed or Not Running
The DoorsNXT Proxy must be installed on a computer within the targeted Subnet to allow the Autoconfiguration process
to complete. If the DoorsNXT Proxy is installed, then verify that the proxy service is running by going to Control Panel >
Performance and Maintenance > Administrative Tools. Open the Services control panel applet. Locate the DoorsNXT
Proxy Service and verify the Status is "Started."
4.2 DoorsNXT Server Service Not Running
Verify that the DoorsNXT Server service is running by going to Control Panel > Performance and Maintenance >
Administrative Tools. Open the Services control panel applet. Locate the DoorsNXT Server service and verify the Status is
"Started."
4.3 Client Software Not Properly Installed
The DoorsNXT Client must be installed on the computer that will be running the client and cannot be run from a shared
network location.
4.4 Incorrect Client Login Settings
The Server Name in the DoorsNXT Client Connection Settings tab must match the computer name or IP Address of the
computer on which the DoorsNXT Server is installed. The Client Name should be MASTERCLIENT.
4.5 Client License Not Available
By default, the DoorsNXT Server will only communicate to one DoorsNXT Client at a time. Additional client licenses are
required to connect more than one DoorsNXT Client to a DoorsNXT Server. See your Keri Dealer to purchase additional
client licenses.