Ceiva 2 Digital Photo Receiver LF-2003 - Manual (Page 7)

26 7
S H A R I N G M A D E E A S Y
T H E R E C E I V E R D I S P L AY S A N E R R O R M E S S A G E .
If the CEIVA Digital Photo Receiver TM is having difficulties performing its dial-in connections
to the CEIVA Network TM , it will display a variety of error messages. Here are a few things you’ll
want to check:
Make sure the phone number in your Settings (located on your CEIVA TM Home Page)
is the actual location from where the CEIVA Digital Photo Receiver TM is dialing.
Make sure there is a variety of dial-in numbers (3 different local dial-in numbers are
preferred) in your Settings section.
(NOTE: Toll-Free accounts will only have one number).
Verify that all connections to the CEIVA Digital Photo Receiver TM and wall outlets
(both power supply and phone line) are securely plugged in.
Make sure there isn’t anything unnecessary in the Dialing Prefix (located in your
Receiver Settings) of your Receiver’s account (e.g. A 1, 9, 7 etc.).
For example: If the Dialing Prefix in your Receiver’s account had a 9 in it, your CEIVA Digital Photo Receiver TM would
try to dial 9, 515-000-0000. If your phone system doesn’t need a 9 to access a dial tone, this would of course be too
many numbers, and be the cause of a failed connection attempt.
N E E D M O R E A S S I S TA N C E ?
If you have a computer, take a few minutes to access Customer Care or go directly to the
Help section at help.ceiva.com.The Customer Care section was designed with your time in
mind, providing fast and easy to understand answers to all your questions. It’s a wonderful and
powerful resource that is available 24 hours a day, every day of the year. Loaded with information
about your personal Receiver, the Help library is a wealth of information and ideas.You can also
reach Customer Care via e-mail at [email protected]. If you don’t have a computer, the CEIVA
TM
Customer Care Team can be reached by dialing 1-877-MYCEIVA (1-877-692-3482).
T R O U B L E S H O O T I N G
>
>
>
>
The serial number is located on the sides of the product box and on the bottom of the CEIVA
Digital Photo Receiver
TM stand.The CEIVA TM website will walk you through the registration process,
and before you know it your CEIVA Digital Photo Receiver TM will be ready to receive pictures!
NOTE: If your Receiver is dialing from a location which has “Pulse Dialing” or is in need of a dialing prefix, please visit
the CEIVA TM Care Support pages (available at help.ceiva.com) to learn more.
Your CEIVA Digital Photo Receiver TM requires an analog phone line to place its daily call to the CEIVA
Network TM . A digital line could cause damage to the CEIVA Digital Photo Receiver TM . Digital lines are most
commonly used in offices and hotels. Please ask your phone company what type of line you have
if you are unsure.
I F YO U R E C E I V E D YO U R C E I VA D I G I TA L P H OTO R E C E I V E R TM A S A G I F T
Your Receiver may already be registered with a subscription. Please check with the individual that
provided you with your gift.
NOTE: If you install your Receiver before registering it to the CEIVA Network TM and try to retrieve images, an error
message will be displayed on the LCD screen.
For assistance, contact the CEIVA TM Customer Care Team at 1-877-MYCEIVA (1-877-692-3482).
P L U G I N P H O N E A N D P O W E R C O R D S
Plug one end of the power cord into the round Power
Access hole on the back of the CEIVA Digital Photo
Receiver
TM , if it is not already plugged in. Plug the other
end of the power cord into an electrical outlet that
is not controlled by a light switch. As with most
electronic items, we suggest making use of a “surge
protector” or “power strip” extension cord to protect
your CEIVA
TM Receiver against surges of electrical current.
S E T T I N G U P
2