If you think you need service – Cobra Electronics 25 NW User Manual
Page 36
Cobra Electronics Corporation
6500 West Cortland Street
Chicago, IL 60707
Cobra Electronics Corp.© 2001
Printed in China
Part No. 25 NW MAN
For technical assistance, please call our Automated Help Desk which can assist
you by answering the most frequently asked questions about Cobra products.
(773) 889-3087
24 hours a day, 7 days a week.
A Consumer Service Representative can be reached through this same number
8:00 am - 6:00
pm, Monday through Friday, CST.
Technical assistance is also available on-line in the Frequently Asked Questions (FAQ) section at
www.cobraelectronics.com or by e-mail to [email protected]
If you think you need service call 1.773.889.3087
“If your product should require factory service please call Cobra first before sending your unit in.
This will ensure the fastest turn-around time on your repair.”
You may be asked to send your unit to the Cobra factory. It will be necessary to furnish the follow-
ing in order to have the product serviced and returned.
1. For Warranty Repair include some form of proof-of-purchase, such as a mechanical reproduction
or carbon or a sales receipt. If you send the original receipt it cannot be returned.
2. Send the entire product.
3. Enclose a description of what is happening with the unit. Include a typed or clearly print name
and address of where the unit is to be returned.
4. Pack unit securely to prevent damage in transit. If possible, use the original packing material.
5. Ship prepaid and insured by way of a traceable carrier such as United Parcel Service (UPS) or First
Class Mail to avoid loss in transit to: Cobra Factory Service, Cobra Electronics Corporation, 6500
W. Cortland St., Chicago, IL 60707.
6. If the unit is in warranty, upon receipt of your unit it will either be repaired or exchanged
depending on the model. Please allow approximately 3 to 4 weeks before contacting us for
status. If the unit is out of warranty a letter will automatically be sent informing you of the
repair charge or replacement charge. If you have any questions, please call 1.773.889.3087
for assistance.
If You Think You Need Service