phil&teds optimum - Manual (Page 39)

OPTIMUM
37
Product Care / Conseils d’entretien / Produktpflege / Cuidado del producto / Productverzorging / Produkt Care / Skötsel
EN
Who do I contact?
If your product is less than a year old and subject to a
warranty claim please file one through the support section
of the  website: www.philandteds.com/support
If you are unsure if the product is subject to a warranty
claim, or it is outside the one year warranty period, please
consult our web support (www.philandteds.com/support)
from where you can access a local customer care team.
You will need to provide proof of purchase. They will
inform you of the next step.
Who is covered?
The original purchaser buying product from an authorised
dealer. Proof of purchase is required.
What is covered?
Workmanship or materials that are deemed faulty by
, providing the product has at all times been
used in normal conditions, used in accordance with the
instructions & been properly maintained.
What is not covered?
Second hand product; modified product; poorly
maintained product; normal wear, fading & fabric cuts;
improper use or care: (by way of example) abnormal
use; not following instructions; excessive load; transport
damage i.e. airline or freight damage.
Customer costs within warranty
The customer is responsible for any inwards freight
charge to return product to a  representative for
warranty & or service.
Customer costs outside warranty
Where proof of purchase is not provided or product
is outside of the one year warranty period, 
reserves the right to charge a service fee and/or charge
for parts replaced/repaired. A return freight charge may
apply.
Exclusions
Any consequential loss or damage to any person or
property directly or indirectly as a result of using a
 product.
WORLDWIDE COVERAGE:
If you file a warranty claim outside of the country of
purchase we reserve the right to charge freight and/or
service fees.
* Consumers may have extra rights in some countries or states.
Please register your product purchase by visiting:
www.philandteds.com/register