Pro Boat PRB2800T - Manual (Page 3)

4 5
Inspection or Repairs
If this Product needs to be inspected or repaired,
please call for a Return Merchandise Authorization
(RMA). Pack the Product securely using a shipping
carton. Please note that original boxes may be
included, but are not designed to withstand the
rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance
for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is
accepted at our facility. A Service Repair Request
is available at www.horizonhobby.com on the
“Support” tab. If you do not have internet access,
please include a letter with your complete name,
street address, email address and phone number
where you can be reached during business days,
your RMA number, a list of the included items,
method of payment for any non-warranty expenses
and a brief summary of the problem. Your original
sales receipt must also be included for warranty
consideration. Be sure your name, address, and
RMA number are clearly written on the outside of
the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your
original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met,
your Product will be repaired or replaced free of
charge. Repair or replacement decisions are at the
sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty
the repair will be completed and payment will be
required without notification or estimate of the
expense unless the expense exceeds 50% of the
retail purchase cost. By submitting the item for
repair you are agreeing to payment of the repair
without notification. Repair estimates are available
upon request. You must include this request with
your repair. Non-warranty repair estimates will be
billed a minimum of ½ hour of labor. In addition you
will be billed for return freight. Please advise us of
your preferred method of payment. Horizon accepts
money orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover cards.
If you choose to pay by credit card, please include
your credit card number and expiration date. Any
repair left unpaid or unclaimed after 90 days will
be considered abandoned and will be disposed of
accordingly. Please note: non-warranty repair is only
available on electronics and model engines.
United States
Electronics and engines requiring inspection or
repair should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or
repair should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 or e-mail us at
[email protected]
with any questions or concerns regarding this
product or warranty.
United Kingdom
Electronics and engines requiring inspection or
repair should be shipped to the following address:
Horizon Hobby UK
Units 1-4 Ployters Rd
Staple Tye
Southern Way
Harlow
Essex CM18 7NS
United Kingdom
Please call +44 (0) 1279 641 097 or email sales@
horizonhobby.co.uk with any questions or concerns
regarding this product or warranty.
Limited Warranty
(a) This warranty is limited to the original Purchaser
(“Purchaser”) and is not transferable. REPAIR OR
REPLACEMENT AS PROVIDED UNDER THIS
WARRANTY IS THE EXCLUSIVE REMEDY OF
THE PURCHASER. This warranty covers only
those Products purchased from an authorized
Horizon dealer. Third party transactions are not
covered by this warranty. Proof of purchase is
required for warranty claims. Further, Horizon
reserves the right to change or modify this
warranty without notice and disclaims all other
warranties, express or implied.
(b) Limitations- HORIZON MAKES NO
WARRANTY OR REPRESENTATION, EXPRESS
OR IMPLIED, ABOUT NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OF THE PRODUCT.
THE PURCHASER ACKNOWLEDGES THAT
THEY ALONE HAVE DETERMINED THAT
THE PRODUCT WILL SUITABLY MEET THE
REQUIREMENTS OF THE PURCHASER’S
INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation
hereunder shall be that Horizon will, at its option,
(i) repair or (ii) replace, any Product determined by
Horizon to be defective. In the event of a defect,
these are the Purchaser’s exclusive remedies.
Horizon reserves the right to inspect any and all
equipment involved in a warranty claim. Repair or
replacement decisions are at the sole discretion of
Horizon. This warranty does not cover cosmetic
damage or damage due to acts of God, accident,
misuse, abuse, negligence, commercial use, or
modification of or to any part of the Product. This
warranty does not cover damage due to improper
installation, operation, maintenance, or attempted
repair by anyone other than Horizon. Return of any
goods by Purchaser must be approved in writing by
Horizon before shipment.
Damage Limits:
HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES,
LOSS OF PROFITS OR PRODUCTION OR
COMMERCIAL LOSS IN ANY WAY CONNECTED
WITH THE PRODUCT, WHETHER SUCH
CLAIM IS BASED IN CONTRACT, WARRANTY,
NEGLIGENCE, OR STRICT LIABILITY. Further,
in no event shall the liability of Horizon exceed the
individual price of the Product on which liability
is asserted. As Horizon has no control over use,
setup, final assembly, modification or misuse, no
liability shall be assumed nor accepted for any
resulting damage or injury. By the act of use, setup
or assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared to
accept the liability associated with the use of this
Product, you are advised to return this Product
immediately in new and unused condition to the
place of purchase.
Law: These Terms are governed by Illinois law
(without regard to conflict of law principals).
Safety Precautions:
This is a sophisticated hobby Product and not a
toy. It must be operated with caution and common
sense and requires some basic mechanical ability.
Failure to operate this Product in a safe and
responsible manner could result in injury or damage
to the Product or other property. This Product
is not intended for use by children without direct
adult supervision. The Product manual contains
instructions for safety, operation and maintenance.
It is essential to read and follow all the instructions
and warnings in the manual, prior to assembly, setup
or use, in order to operate correctly and avoid
damage or injury.
Questions, Assistance, and Repairs:
Your local hobby store and/or place of purchase
cannot provide warranty support or repair. Once
assembly, setup or use of the Product has been
started, you must contact Horizon directly. This will
enable Horizon to better answer your questions
and service you in the event that you may need any
assistance. For questions or assistance, please direct
your email to [email protected],
or call 877.504.0233 toll free to speak to a service
technician.
Limited Warranty and Limits of Liability (continued) Limited Warranty and Limits of Liability