Ram Trucks 2011 Chassis Cab - Warranty Manual - Manual (Page 35)

The CAP reviews only vehicle disputes involving
Chrysler Group LLC (
ЉChryslerЉ) Limited Warranty or a
Chrysler / Mopar Part Limited Warranty. The CAP
does not review disputes involving the sale of a new or
used vehicle, personal injury/property damage claims,
disputes relating to design of the vehicle or part, or
disputes which are already the subject of litigation.
The CAP will need the following information from
you: 1) Legible copies of all documents and repair
orders relevant to your case, 2) Vehicle identification
number of your vehicle, 3) A brief description of your
unresolved concern, 4) The identity of your servicing /
selling dealer, 5) The date(s) of repair(s) and mileage at
the time, 6) Current mileage, and 7) A description of the
action you expect to resolve your concern.
Upon receipt of your request:
• The National Center for Dispute Settlement (NCDS)
will acknowledge receipt of your request, by mail,
within ten (10) days, and advise you whether or not
your dispute is within the jurisdiction of the Process.
• When your request is within jurisdiction NCDS will
request Chrysler and the dealer to present their side of
the dispute. You will receive copies of their responses.
• While your dispute is pending NCDS or Chrysler may
contact you to see if your case can be settled by
agreement. If a settlement is offered to you, Chrysler
will ask you to sign a form that contains that settlement.
Your case will then be closed. There is no requirement
for you to participate in this settlement process.
HOW TO DEAL WITH WARRANTY PROBLEMS
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