Compaq 272637-001 - Manual (Page 31)

Troubleshooting
Getting Started 3–7
Contacting Compaq
If the troubleshooting suggestions earlier in this chapter have not
helped you solve the problem, you may need to contact Compaq.
■
If the notebook is connected to the Internet, visit the Compaq
Web site.
❏
For home, home office, and small business support, type
the following in your Web browser address field:
http://www.compaq.com/consumersupport
This area of the Compaq Web site is available in English
worldwide. Other languages are offered in some regions.
❏
For commercial business support in English only, visit:
http://www.compaq.com/support
■
If the notebook is not connected to the Internet, refer to the
Worldwide Telephone Numbers booklet, included with the
notebook, to contact a support technician or a Compaq
authorized dealer, reseller, or service provider.
Preparing to Call Technical Support
To provide the fastest possible resolution of your problem, have
the following items available when you call:
■
The notebook.
■
Serial number and model description, which are provided on
the serial number label on the underside of the notebook.
■
Purchase date on the invoice.
■
Conditions under which the problem occurred.
■
Error messages that have been displayed.
■
Operating system version number and registration number.