Sceptre SP05032 - Manual (Page 13)


Maintenance
Frequently Asked Questions
Q: What do I do if the speaker does not turn on?
A: Most likely the battery does not have any power left. Plug
the speaker into a power source to charge the speaker.
Q: What do I do if the Bluetooth® device is not connecting?
A: Please try the following methods by themselves.
If the device is asking for a passkey use “0000”.
Turn the speaker on and off.
Turn the Bluetooth® on and off from your device.
Try removing the speaker from the Bluetooth® pairing
list and retry the connection instructions.
Q: What do I do if the speaker is not playing music but it is
properly paired or connected?
A: Please try the following methods by themselves.
Power on and off the speaker.
Check your cabling if you are not using Bluetooth®.
Check if you muted the speaker or your music source.
Make sure you have the correct mode (Bluetooth® or
Line In)
Q: What do I do if there is poor sound quality from the
speaker?
A: Please try the following methods by themselves.
Make sure the speaker is fully charged.
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Make sure your Bluetooth® device is not too far from
the speaker.
Make sure your 3.mm stereo cable is not damaged
and fully plugged in.
Call Us If You Need Help
Products are often returned due to a technical problem
rather than a defective product that may result in unneces-
sary shipping charges billed to you. Our trained support
personnel can often resolve the problem over the phone
or email. For more information on warranty services or
repairs after the warranty period, please contact our support
department at the number below.
For technical help, contact our Sceptre Technical Support
Group via email or phone. Please have your Sceptre p/n
number, serial number, and date of purchase available
before you call.
Operation Hours: Mon - Fri at 8:30 AM – :30 PM (PST)
Telephone: 800-788-878
Techical Support E-mail: [email protected]
Customer Service Email: [email protected]
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