Verity Audio Tamino Monitor - Manual (Page 8)

Tamino Monitor OWNER’S MANUAL
R.3.0 March 10, 2004
VERITY AUDIO PAGE 8
Attempting to repair the product by non-
authorize technicians may void the warranty
Before contacting your Verity Audio authorized service
representative, make sure you have the following information
on hand.
O Serial numbers
O Place of purchase
O Nature of the problem
O Steps you have taken to solve the problem and the obtained
results
A return authorization number is required for servicing any of
our products and it should be clearly identified on the
packaging before any shipment to our facility. Every unit
shipped without a return authorization number will be
returned to sender.
Troubleshooting
This section describes how to solve common problems you
may encounter when using your loudspeakers. Many problems
have simple solutions, so try these suggestions before you call
your Dealer or Verity Audio Support (see the Maintenance
section of this manual).
Please verify the following before contacting and reporting any
problem to your nearest service center.
OPERATIONAL PROBLEMS
Make sure:
1. all your audio apparatuses are plugged into a power source
and turned on. Make sure their respective power indicator
are on;
2. every interconnect cable is connected properly and firmly;
3. your audio equipment selectors and controls are suitably
adjusted (source selector, volume control(s), mute selector,
etc.);
4. your software (CD, LP, Tape etc.) is properly installed and
currently running;
5. your speaker cable connections are properly connected.
Make sure the connections are secure and no leads are
touching each other. See the Installation section for details
about connecting your loudspeakers.
SONIC PROBLEMS
Make sure that:
1. every transducer is currently working and that none of them
seems to be making abnormal noise;
2. all polarities are respected and that all cables are properly
installed;
3. every transducer is properly sealed and that no air leak
seems to occur around the transducers while playing;
4. None of the transducer seems to have damage on the cone
or surround.
The sonic performance is closely related to your room inherent
characteristics, your speaker positioning and your ancillary
equipment. We recommend that you experiment with these to
find the best solution. For help, contact your dealer or your
Verity Audio service representative at (418) 682-9940 or email
us at [email protected].
Customer Support
Verity Audio provides customer support and service for all
Verity Audio products. If you have any questions regarding
your new loudspeakers, call the Verity Audio help desk at
(418) 682-9940 or email us at [email protected]. Help
is available Monday through Friday from 8:30 A.M. to 5:00
P.M. Eastern Standard Time (EST), except on holidays.
If you seem to have an operational problem, try to solve it by
referring to the information in the Troubleshooting section. If
you cannot quickly resume normal operation, contact your
dealer or Verity’s experienced support personnel at the help
desk.