3Com TMX 10031161 - Manual (Page 45)

Support Resources 39
If You Need to Return the Modem to Us
Contact 3Com Technical Support. If the support
representative determines that you need to return the
modem, you will receive a USO (User Service Order)
number. You must have a USO number before returning
the modem to us. Ship the unit, postage paid, in a strong
box made of corrugated cardboard with plenty of packing
material. DO NOT send the modem back in the original
box. Send ONLY the modem (NOT manuals, diskettes, CDs,
etc.). Include your USO number, name, and address on the
shipping label as well as inside the package. If possible,
send the package via a courier capable of tracking the
progress of the shipment. Ship to the following address:
3Com
USO #________
Dock 15
1800 W. Central Ave.
Mount Prospect, IL 60056
World Wide Web
To visit our online support home page, log on to:
http://consumer.3com.com/cable/
You can send a message to technical support by clicking
Contact Us in the “Site Tools” section of this Web site.
90-Day Free Installation Support
3Com offers free installation support for this product 90
days after purchase. Please call the following toll-free
number.
888-877-5040
After the 90-day period, refer to our regular Technical
Support Hotline (below).
Technical Support Hotline
Technical questions about 3Com cable modems can also be
answered by technical support representatives. Regular
telephone charges apply. The hours service is available are
7:00 AM - 11:00 PM CST seven days a week.
847-262-2550