Before calling for service – Sears 565.661 User Manual
Page 20
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BEFORE CALLING FOR SERVICE
You can often correct operating problems yourself. If your microwave oven fails to work properly,
check your problem by using the chart below and try the solutions for each problem.
If the microwave oven still does not work properly, contact the nearest authorized service center.
PROBLEM .
POSSIBLE CAUSE
POSSIBLE SOLUTION
Oven will not start
1
. Electrical cord for oven is
not plugged in.
2. Door is open.
3. Wrong operation is set.
1. Plug into the outlet.
2. Close the door and try again.
3. Check instructions,
(pages 9-13)
Err appears in the display
window
1. Wrong operation is set.
1. Touch STOP/CLEAR.
Arcing or sparking
1. Materials to be avoided in
microwave oven are used.
2
. The oven is operated when
empty.
3. Food refuse remains in
the cavity or inside the
cavity is uncleaned.
1. Use microwave-safe
cookware only, (page 8)
2. Do not operate with oven
empty.
3. Clean cavity with wet towel.
Unevenly cooked foods
1. Materials to be avoided in
microwave oven are used.
2. Food is not defrosted
completely.
3. Cooking time/ Cooking
power level is not suitable.
4. Food is not turned or stirred.
1. Use m icrowave-safe
cookware only, (page 8)
2. Completely defrost food.
3. Use correct time/cooking
power level.
4. Turn or stir food.
Overcooked foods
1. Cooking time/ Cooking
power level is not suitable.
1. Use correct time/cooking
power level.
Undercooked foods
1. Materials to be avoided in
microwave oven are used.
2. Food is not defrosted
completely.
3. Oven ventilation ports are
restricted.
4. Cooking time/ Cooking
power level is not suitable.
1. Use microwave-safe
cookware only, (page 8)
2. Completely defrost food.
3. Check to see that oven
ventilation ports are not
restricted.
4. Use correct time/cooking
power level.
Improper defrosting
1. Materials to be avoided in
microwave oven are used.
2. Cooking time/Cooking
power level is not suitable.
3. Food is not turned or stirred.
1. Use microwave-safe
cookware only, (page 8)
2. Use correct time/cooking
power level.
3. Turn or stir food.
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