Ceiva LF4007 - Manual (Page 9)

Need More Assistance?
Troubleshooting
My CEIVA isn’t displaying photos from my memory card.
Make sure your CeiVA is in Slideshow mode. Remove the memory card, and reinsert
it. if your CeiVA does not display photos after you insert your memory card into
the card reader, make sure that photos are stored on the card by testing it on your
computer or digital camera. Make sure the photos on the card are in JPeG format, and
that they are smaller than 12 megapixels in size.
My CEIVA displays an error message.
if your CeiVA is having difficulties connecting to the CeiVA network, the screen will
display a variety of error messages. Here are a few things you’ll want to check:
Make sure that all connections between your CeiVA and power outlets and phone lines are •
securely plugged in.
if you are using a CeiVA PicturePlan, verify that you have registered your CeiVA and have
•
activated or purchased a subscription. if you received a PicturePlan Gift Card, make sure you
have entered the gift code number in your CeiVA account online. Your CeiVA will not con-
nect to the CeiVA network unless you have an active subscription.
if you are using DSL, make sure that your CeiVA is connected to a DSL filter.
•
if you are connecting through an analog phone line and need a prefix (e.g. 9, 7, etc.), please •
make sure to add your Dialing Prefix using the telephone Settings menu function. if you do
not need a prefix, make sure to set your CeiVA to no Prefix.
Your CeiVA will not connect to a digital phone system.
•
NOTE: For detailed information on how to address these and other network problems, please visit http://help.ceiva.
com. For detailed information on how to address broadband or wireless network issues, please visit http://ceivabroad-
band.ceiva.com or http://ceivawireless.ceiva.com.
My slideshow isn’t running.
Make sure that you have at least two photos in your CeiVA slideshow. then, press the
Right button on your CeiVA until you see the message, “You can let go now to start
the slide show, or keep holding to connect.”
My CEIVA screen is dark.
Press the Up or Down Arrow button on your CeiVA a few times to ensure that your
CeiVA is not in “lights-out” mode.
Please visit http://help.ceiva.com, or call CEIVA Customer Care at 1-877-MYCEIVA
(1-877-692-3482). Please have your serial number available when calling. The serial
number is located on the bottom of your CEIVA.
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