Nortel Networks NN43112-102 User Manual
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Nortel Communication Server 1000
IP Phone 1120E
Call Center User Guide
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Table of contents
Document Outline
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- Contents
- Agent and Supervisor features
- Logging in without Agent ID (for basic ACD)
- Logging in with Agent ID (for Basic ACD or Contact Center Manager)
- Logging in using Multiple Queue Assignments (for Basic ACD)
- Logging out
- Answering ACD calls
- Using Call Forcing
- Using Return to Queue on No Answer
- Using Activity code
- Using Emergency
- Using Not Ready
- Placing or answering non-ACD calls
- Contacting your supervisor
- Using Answer Agent
- Using the Agent key
- Using Answer Emergency
- Using Call Agent
- Using Interflow
- Using Night Service
- Observing a call