Transferring calls – Cisco IP Phone 7945G User Manual

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In standard viewing mode, your phone displays calls as follows for the highlighted line:

Calls with the highest precedence and longest duration display at the top of the list.

Calls of a similar type are grouped together. For example, calls that you have interacted with are
grouped near the top, and calls on hold are grouped last.

You can use these additional methods to view multiple calls on multiple lines:

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to...

Then...

View calls on another
line

1.

Press

.

2.

Immediately press the line button

.

Switch to call overview
mode

Press

for the highlighted line.

The phone switches to call overview mode, displaying only one call per
line. The displayed call is either the active call or the held call with the
longest duration.

To return to standard viewing mode, press

, then immediately press the

line button.

If you want to...

Then...

Transfer a call without
talking to the transfer
recipient

1.

From an active call, press Transfer.

2.

Enter the target number.

3.

Press Transfer again to complete the transfer or EndCall to cancel.

Note

If your phone has on-hook transfer enabled, complete the transfer
by hanging up.

Talk to the transfer
recipient before transferring
a call (consult transfer)

1.

From an active call, press Transfer.

2.

Enter the target number.

3.

Wait for the transfer recipient to answer.

4.

Press Transfer again to complete the transfer or EndCall to cancel.

Note

If your phone has on-hook transfer enabled, complete the transfer
by hanging up.

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