Cisco IP Phone 7945G - Manual (Page 91)

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 83
Viewing Phone Administration Data
Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.
Using the Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to
submit information to your system administrator. Depending on configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.
You are disconnected
from a call that you
joined using Barge You will be disconnected from a call that you have joined using Barge if
the call is put on hold, transferred, or turned into a conference call.
CallBack fails The other party might have call forwarding enabled.
The phone shows an
error message when
you attempt to set up
Call Forward All Your phone may reject your attempt to set up Call Forward All directly on
the phone if the target number that you enter would create a Call Forward
All loop or would exceed the maximum number of links permitted in a Call
Forward All chain (also known as a maximum hop count). Ask your system
administrator for details.
If you are asked to... Then...
Access network
configuration data Choose > Network Configuration and select the network
configuration item that you want to view.
Access status data Choose > Status and select the status item that you want to view.
Access phone model
information Choose > Model Information.
Access phone call and
voice quality
information Choose > Status > Call Statistics.
Symptom Explanation