Datamax Allegro 2 - Manual (Page 75)

Troubleshooting
Allegro2
67
4.3 Troubleshooting
Occasionally, situations occur that require some troubleshooting
skills. Possible problem situations and potential solutions are listed
in this section. While not every situation is addressed, you may find
some of these tips helpful. After the corrective action is taken press
the Feed Button to clear the alarm. Contact a qualified service
technician for problems that persist or are not covered in this
section.
Unacceptable Print Quality:
a. Dirty Printhead. Clean the Printhead.
b. Printhead temperature is too high. Use the software control to
adjust the burn time or heat setting.
c. Incorrect ribbon/paper combination being used. Be sure to use
the correct ribbon type.
The Printer Does Not Print, or Prints Several Labels at
once:
a. Labels are incorrectly loaded. See the loading instructions on the
inside cover of the Printer, or Section 1.4.
b. Media Sensor may be out of adjustment.
c. Media Sensor or Media Sensor circuitry may be defective, call
for service.