Activision Call of Duty: Black Ops II - Manual (Page 19)

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QA IT Technicians
Nicolas M. Careau
Stéphane Elie
Hugo Roy
Admin Technician
Josée Laboissonnière
HR Manager
Antoine Lépine
TECHNICAL REQUIREMENTS
GROUP
TRG Manager
John Rosser
TRG Submissions Leads
Dustin Carter
TRG Submissions Adjutants
Richard Tom
TRG Senior Platform Leads
Sasan “Sauce” Helmi
Teak Holley
TRG Platform Leads
Brian Bensi
TRG Testers
Colin Kawakami
Daniel Angers
Elias Uribe
Jason Garza
Jonathan Butcher
Kirt Sanchez
Lucas Goodman
Matthew Haugen
Michael Laursen
Scott Smith
QA CERTIFICATION GROUP
QA Certification Group
Project Lead
Matt Ryan
QA Certification Group Testers
Christian Vasco
Steve Stoker
Matthew Stockwell
QA NETWORK LAB
QA Network Lab Project Leads
Leonard Rodriguez
QA Network Lab Senior Tester
Bryan Chice
QA COMPATIBILITY LAB
QA-CL Lab Project Lead
Eric Stanzione
QA-CL Lab Testers
Carlos Monroy
QA AUDIO VISUAL LAB
QA AV Lab Senior Tester
Cliff Hooper
QA TECHNOLOGY GROUP
Director, Quality Assurance
Jason Wong
Sr. Manager, QA Technologies
Indra Yee
QA Applications Programmers
Brad Saavedra
Ari Epstein
QA Tester
Paul Taniguchi
QA DATABASE
ADMINISTRATION GROUP
Senior Lead Database
Administrator
Jeremy Richards
Lead Database Administrator
Kelly Huffine
QA-MIS
QA-MIS Senior Technician
Teddy Hwang
QA-MIS Technicians
Gary Washington
Elliott Ehlig
Danny Feng
QA MASTERING LAB
QA Mastering Lab Technicians
Kai Hsu
CUSTOMER CARE
Senior Director, Customer Care
Tim Rondeau
Senior Manager, Service Design
and Supportability
Paul Boustany
Senior Manager, Web Strategy
& Support Solutions
Melanie Marcell
Senior Manager, Service Delivery
and Advocacy
Noel Feliciano
Senior Manager, Service Delivery
International
Christiane Brand
Senior Manager, Player
Engagement
Khalid Asher
Manager, Global Training and
Quality
Rozanne Gallegos
Trainer, Global Player Support
Pedro Pulido
Customer Experience Program
Managers
Samantha Wood
Chuck McNamee
Kevin Crawford
Supportability Analyst
Kirk McNesby
Supervisor, Player Advocacy
Russell Johnson
Player Advocacy Group
Dov Carson
Guillermo Hernandez
Jack Balduf
Louis Blackwell
Ruth Berenji
Supervisor, Social and
Community
Miguel Vega
Social and Community Team
Salvador Magana
Maximiliano Murillo
Tang Roger
Vendor Relationship
Administrators
Jeff Walsh
Sjoerd van den Berg
Administrator, Warranty &
Logistics
Mike Dangerfield
Administrator, Systems
Sam Akiki
Project Manager
Philip Chung
Content Coordinator
T’Challa Jackson
Associate
Supportability Engineer
Jonathan Albaugh
Associate Systems Analyst
Quang Tran
QA SPECIAL THANKS
Abby Alvarado
Maria Gonzalez