Avalue ECM-KA - Manual (Page 4)

ECM-KA User’s Manual
4 ECM-KA User’s Manual
Product Warranty
Avalue warrants to you, the original purchaser, that each of its products will be free from
defects in materials and workmanship for two years from the date of purchase.
This warranty does not apply to any products which have been repaired or altered by
persons other than repair personnel authorized by Avalue, or which have been subject to
misuse, abuse, accident or improper installation. Avalue assumes no liability under the
terms of this warranty as a consequence of such events. Because of Avalue’s high
quality-control standards and rigorous testing, most of our customers never need to use our
repair service. If any of Avalue’s products is defective, it will be repaired or replaced at no
charge during the warranty period. For out-of-warranty repairs, you will be billed according
to the cost of replacement materials, service time, and freight. Please consult your dealer
for more details. If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For example,
CPU type and speed, Avalue’s products model name, hardware & BIOS
revision number, other hardware and software used, etc.) Note anything
abnormal and list any on-screen messages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your manual, product,
and any helpful information available.
3. If your product is diagnosed as defective, obtain an RMA (return material
authorization) number from your dealer. This allows us to process your good
return more quickly.
4. Carefully pack the defective product, a complete Repair and Replacement
Order Card and a photocopy proof of purchase date (such as your sales
receipt) in a shippable container. A product returned without proof of the
purchase date is not eligible for warranty service.
5. Write the RMA number visibly on the outside of the package and ship it
prepaid to your dealer.