Electrocompaniet REC4.5 User Manual
Page 8
Service Policy:
When service is needed
Your dealer will have all relevant information about the service centers in your area, and
will ensure that your unit is serviced without delay. It is our general policy to have your
preamplifier returned to you within 5 working days. This is an average time, and could
vary locally, depending on the work load at the service center.
If, for some reason, there are no service facilities available in your country, please ship
the preamplifier to the following address:
ELECTROCOMPANIET A/S
BREIVIKVEIEN 7
N-4120 TAU, NORWAY
FAX +47 51 74 10 10
E-mail : [email protected]
You are responsible for all shipping charges, insurance, re-importation to your country,
and duty arrangements. When shipping a product to the factory for service, always
include the following:
1)
Sales slip or other proof of purchase if repair is claimed under
warranty.
2)
Proforma invoice with value of the goods, stating “returned for repair”
3)
An accompanying letter describing faults, symptoms, or problems with
the preamplifier.
4)
Always ship the preamplifier in its original carton and packaging
material to prevent damage in transit.
Electrocompaniet will not accept responsibility for any damage caused in transit, no
matter how ever caused.
If you require further information concerning the preamplifier operation, or if you have
any questions related to service, please do not hesitate to contact your dealer or natio-
nal Electrocompaniet distributor.