EXFO FTB-500 (Window XP) - Manual (Page 278)

Troubleshooting
268 FTB-500
Solving Common Problems
Battery indicator shows only
a fraction of the power is
left, but the batteries are
fully charged.
(You are able to operate
your unit, but the software
automatically blocks when it
reaches its set power
threshold).
Battery needs to be
recalibrated or changed.

Use the battery
calibration process
explained in Equation
on page 254.

Change the batteries.
When I start the probe
application, an error
message warns me that the
probe application is not
installed on my unit.
The fiber inspection probe
application is no longer
installed on FTB-500 units by
default.
Install the fiber inspection
probe application
(ConnectorMax) using
Update Manager. For more
information on how to
install products, refer to the
Update Manager online
help. For more information
on how to use the
ConnectorMax application,
refer to the corresponding
online help.
When I start the probe
application
(ConnectorMax), the probe
is no longer detected.
OR
No image is displayed in the
probe application.
There may be a problem
with the probe’s driver.
Install the latest System
Upgrade kit on your unit,
then try again.
Problem Possible Cause Solution