EXFO Update Manager User Manual
Page 38
Troubleshooting
34
Update Manager and FTB-Care
Solving Common Problems
A lock is displayed next to the
product name.
The product upgrade
is more recent then
your FTB-Care
license, and the
installation is not
allowed.
Ensure that you have a
valid FTB-Care license. If
not, the release date of
the new software should
be prior to the expiry
date of the FTB-Care
license.
You just bought your
product or package
and the module is not
already inserted in
your platform.
Insert the module in your
platform.
Impossible to install the
deployment package.
The selected package
is not a valid EXFO
package.
If you downloaded the
package from the
website, try download it
again.
The selected package
is already installed.
Ensure that the
deployment package is
not already installed.
The selected package
is not a product pack,
or a service pack
installed on an
existing product pack.
Ensure that the
deployment package is a
product pack, or a
service pack installed on
an existing product pack.
If the problem persists,
contact EXFO.
Problem
Probable Cause
Recommended Action