0 troubleshooting, 0 returning unit for repair, 0 specifications – Hall Research VSA-HA-DP User Manual

Page 7: Troubleshooting, Returning unit for repair, Specifications

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© Copyright 2014. Hall Research, Inc.

All rights reserved.

HDMI wallplate with Audio Extraction

6.0 Troubleshooting

No Video Verify cabling and make sure maximum lengths are not exceeded. Using the

GUI make sure DDC control is enabled.

No Audio Verify source audio and video formats. Verify EDID has Audio capabilities
Bad EDID Ensure VIDEO & AUDIO modes not changed

When an EDID is learned, the VSA-HA-DP will be in Pass-Thru modes for both Video and

Audio. In these modes, the EDID will remain un-touched and can be exported, if desired.
If either VIDEO or AUDIO modes are changed; the EDID will be altered by the VSA-HA-DP to

allow audio capabilities. The previous ‘un-touched’ EDID will no longer be available unless

previously exported.

7.0 Returning unit for Repair

The VSA-HA-DP has no user serviceable parts. If you need to transport or ship your unit:

Package it carefully. We recommend that you use the original container.
Before you ship the units back to Hall Research for repair or return, contact us to get a

Return Authorization (RMA) number.

8.0 Specifications

Power Supply

Powered from VSA-51-R

Size (excluding bezel)

1.378” W x 1.77” D x 4.02” H (35 mm x 45 mm x 102 mm)

Operating Temperature 32 to 104 DegF (0 to 40 DegC)
Storage Temperature

-40 to 185 DegF (-40 to 85 DegC)

Humidity

10 to 90% non-condensing

Safety

CE

EMI/EMC

CE, FCC Class A

MTBF

90,000 hours

USB

2.0 Full Speed

UTP Cable Functions

Video (TDMS) on PORT “A”

Power, audio, DDC on PORT “B”

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