NEMO Equipment SAK User Manual
Page 7
NEMO does not warranty products against normal wear and tear, unauthorized modifications or alterations,
improper use, improper maintenance, misuse or neglect or if the product is used for a purpose for which it is not
intended. Except as expressly set forth in these terms and conditions, NEMO is not liable for any direct, indirect
or consequential damages arising out of or resulting from the use of a NEMO product. The warranties set forth in
these terms and conditions are in lieu of all other warranties, express or implied, including without limitation,
implied warranties of merchantability or fitness for a particular purpose.
7. I damaged my tent and need to have it repaired.
If you have any problems with a NEMO product, please contact Rainy Pass Repair, Inc., the industry leader in
outdoor product care for repair or replacement. If you have any questions regarding warranty and repair, or if you
need to send a product in for service, please call Rainy Pass. It is not necessary to clean the item before
sending, but it will be appreciated if you remove any excessive soiling. Rainy Pass will be happy to give you
advice about safely cleaning your product.
Please provide the following when you send a NEMO product to Rainy Pass:
1. A note indicating your name, phone number, address, email and a description of the problem. For your
convenience, you can download and a repair form on the right.
2. Please remove all of your personal items and mark all damaged areas on the product with masking tape.
3. Pack the product in a sturdy cardboard box with plenty of room. We prefer to return items in their original box to
reduce waste.
Ship to:
Rainy Pass Repair, Inc.
5307 Roosevelt Way, NE
Seattle, WA 98105
To contact Rainy Pass:
Phone: 1 (888) 747-7867
Email: [email protected]
www.rainypass.com
If you live in the Seattle area, you can call Rainy Pass locally at (206) 523-8135 and visit their shop during the
following hours: M,T,W,F 9am-6pm and Th 9am-7pm.
8. I would like to contact NEMO directly.
We welcome your comments and questions. If you are a NEMO customer, you were provided with a special
customer service phone number. If you lost that number, please send an email to the address below. Letters
should be sent to the mailing address below. Please do not send tents or other products without contacting
NEMO first. Repairs and warranty issues are handled by Rainy Pass Repair.
NEMO Equipment, Inc.
Attn: Customer Service
100 Factory Street
Nashua, NH 03060
For customer service inquiries:
Email:
For all other business or inquiries:
Email:
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