Peachtree Audio novaPre - Manual (Page 12)

10
T
roubleshooting
The novaPre will not
turn on
Check to be sure that both the power switch on the back panel and the
standby switch on the front panel are on. The front panel light should be
blue. It is green when in standby.
The novaPre turns on
but there is no sound
Be sure your system is not muted and that the novaPre has
been selected. Be sure your digital source is on and playing.
Be sure the novaPre’s standby button is glowing blue and that your
desired input is glowing blue. If the input button is blinking the
novaPre is in “mute” mode. Press the mute button on the remote to
un-mute the novaPre. Check to be sure your digital cable is properly
connected.
The remote control
doesn’t work
Please check the batteries by removing the cover on the back of the
remote. It is an infrared remote so it needs a clear line of sight to the
sensor on the front panel of the novaPre.
You intermittently lose
your signal on the
USB input
First, try relaunching your music server program (iTunes, WMP, etc.).
If your computer still doesn’t recognize the USB DAC unplug the USB
cable from the computer and the novaPre, wait a few seconds, then
reconnect. These are computer hookups, and sometimes you’ll lose
a signal just as with your printer or other USB device. You should
not have this problem often. We designed the novaPre to remain
locked on the USB signal at all times, but signal dropouts are still
possible.
You pick up hum and
noise on your novaPre
from the computer
This can require some trial and error diagnostics. If you have music
files available on a laptop computer connect it (while on battery power)
to the novaPre. If it works properly, with no noise, then the computer is
introducing a ground loop into the system. This is not uncommon.
However, the novaPre’s digital inputs are galvanically isolated to
minimize this problem. If a problem persists, please feel free to
contact Peachtree Audio.
When you switch from
one source to another
you get a loud “click” or
“pop”
Sometimes this is from static buildup but it should not occur consistently
over a long period of time. Contact your dealer or Peachtree Audio if this
persists.
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