PocketBook SURFpad 3 (10,1") - Manual (Page 43)

FIRMWARE UPDATE
43
TROUBLESHOOTING
Issue Solution
The Device doesn’t
respond on screen
touches or keys
pressing
Restart the Device: Press and hold On/
Off button for 10 seconds until the De-
vice goes off. If you will continue holding
On/Off button for 5 more seconds, the
Device’s power management system will
completely reboot. To switch the Device on,
press again the power button as usual.
If it does not help, press Reset button on
side panel with some thin item.
After turning on the
Device only splash
screen is displayed
(the lock screen isn’t
loaded)
• Turn the Device off by continuous power
button press
• Press and hold Volume + button and
switch the Device on by pressing power
button
• Android system recovery menu will ap-
pear (Android logo with exclamation mark).
Now you can release Volume + button
• Select wipe data/factory reset using Vol-
ume +/- hardware keys and press On/Off
key to confirm choice.
• Select yes – delete all user data and press
Menu
• Under service menu select reboot system
now and press Menu