ROHO Specialty application cushions - Manual (Page 9)

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TROUBLESHOOTING:
Not Holding Air: First, make sure all valves are closed tightly by turning valves clockwise. If still not
holding air, visibly check for holes. If no holes are visible, close the valve and immerse an inflated
section in sink or tub of water and look for air bubbles.
If ‘pin-hole,’ sized holes are found, see “Minor Repairs” below. If large holes or other leaks are found,
see “Repair Program” below.
Uncomfortable/Unstable: Make sure product is not over-inflated. (see Adjustment Instructions). Make
sure air cells and the cover’s stretch top are facing user. Make sure cushioning device is not too big or
too small for the surface. Allow the user to use the cushioning device for at least one hour to get use
to the texture of the product’s surface and immersion into the air cells.
Cushioning Device Slides: Make sure non-skid bottom of the cover is facing away from user. Use
directional labels on cushioning device and cover. Ensure straps and/or snaps are securely fastened .
REPAIRS:
MINOR REPAIRS:
If your product develops a leak, use the repair kit that came with your product and follow the repair kit
instructions. (Not included with The ADAPTOR)
REPAIR PROGRAM:
If you require a repair, you may return the product for assessment. Before returning the product
to ROHO, Inc., contact our Customer Service Department at 1-800-851-3449 toll free in the U.S.A.
for a Return Authorization Number. A Return Authorization Number must be obtained from ROHO,
Inc. and a completed Return Authorization Form must be included with your product when returned.
The Return Authorization Form can be obtained from our website at www.therohogroup.com or by
contacting Customer Service. Outside the U.S.A., contact the nearest ROHO International distributor.
See our website for current list of ROHO International distributors (www.therohogroup.com).
Be advised that a charge will be assessed for any service provided for product that does not qualify
under the product’s warranty.
Failure to submit a Return Authorization Form may result in the product being returned without
evaluation or repair.
RETURN POLICY:
All returns require prior authorization from ROHO Inc. and are subject to a restocking charge. Before
returning your product, contact our Customer Service Department at 1-800-851-3449 toll-free in the
U.S.A.
Outside of the U.S.A., contact your country’s ROHO International distributor or contact ROHO
International at 1-618-277-9150 for your nearest distributor. See our website,
www.therohogroup.com, for a current list of ROHO international distributors.
DISPOSAL:
When properly used and disposed, there are no known environmental hazards associated with
the components of the products in this manual. Dispose of the product and/or components in
accordance with the applicable regulations in your jurisdiction.
DO NOT INCINERATE.