ROHO SOFFLE 2 mattress overlay system operation manual - Manual (Page 15)

15
RETURN POLICY
All products returned must be new and unused, require prior authorization from ROHO, Inc.,
and are subject to a restocking charge. Before returning your product in the U.S.A., contact our
Warranty Service Department.
Outside of the U.S.A., contact your country’s ROHO International distributor.
LIMITED WARRANTY
What is covered?
ROHO, Inc. covers any defects in materials or workmanship of the product.
For how long?
DRY FLOATATION Products and Thyroid Pillow (24 months), SOFFLEX 2 (18 months), and
PRODIGY (12 Months), from the date the product was originally purchased, with the exception
of covers, which have a 6-Month Limited Warranty.
What is not covered?
A product that has been misused, damaged by an accident, or damaged from "an act of Nature,"
e.g., flood, tornado, earthquake, fire. Any substitutions of supplied product accessories or
modification to the product will void the warranty.
What we will do.
Within a reasonable amount of time after you return the product to us, we will repair or replace
at our option any defect in material and workmanship and ship it back to you, all free of
charge.
What the customer must do.
Within the U.S.A., the customer must contact ROHO, Inc. Warranty Service Department. Note:
Any items sent to ROHO, Inc. without prior authorization will not be returned to the customer.
Outside the U.S.A., contact your country's ROHO International distributor.
Questions?
See CONTACT INFORMATION.
Disclaimer.
Any implied warranties, including the MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE are limited to the same time period of the product types referenced above in the "For
how long" section and any action for a breach of such warranties or any express warranties
herein must be commenced within that time. ROHO, Inc. shall not be responsible for any
incidental or consequential damages with respect to economic loss to property, whether as a
result of a breach of express or implied warranties or otherwise.
Your rights and the effect of this warranty upon them.
This warranty restricts the duration of all implied warranties as noted above and limits or
excludes recovery for incidental or consequential damages. Some jurisdictions do not allow
limitations on how long implied warranties will last and some jurisdictions do not allow the
exclusion or limitation of consequential or incidental damages, so those provisions may not
apply to you. While this warranty gives you specific legal rights, you may also have other rights
which vary from jurisdiction to jurisdiction.