RTA Products 2C-STCK07 - Manual (Page 3)

Any modification to the original product voids the warranty. We do not warrant the performance of the product when used in
combination with other than original products. 7.
This product has been designed for and is intended for office and home-office use only. This warranty is Original Purchaser’s sole
remedy for product defects, and this warranty does not extend to any product, or damage to any product, caused by or attributed to
abuse or misuse, products used for commercial or rental purposes, use modifications of, or attachments to the product, and products or
parts not used, maintained, or extended hereunder is in lieu of any and all other warranties, express or implied, including without
limitations any implied warranty or merchantability or of fitness for a particular purpose. 8.
Report any defects to RTA Products, LLC together with your sales receipt or other proof of purchase. If the chair is defective within the
terms of the warranty, RTA Products, LLC will furnish a replacement chair (at its option) at no cost of equal or similar value and design. 9.
RTA Products will advise you of the procedure to follow in making warranty claims. The following are the procedures for warranty
claims:
a) Call us Monday – Friday, from 9am-5pm (Eastern Time) at (866) 782-8262 to explain the defect and give your name, address and
phone number. Please have ready the model number of our product, date and place of purchase. You can also write to us by e-mail to
[email protected] and include the same information.
b) If we determine that replacement will remedy the situation, and in order to determine the extent or the cause of the defect, purchaser
will need to send the part in question at purchaser’s expense. Once we receive the part, we will examine it and determine whether the
claim is valid (or not), and then proceed to send the replacement. We will ship the replacement at our expense. 10.
2COOL PRODUCT WARRANTY
ONE (1) YEAR LIMITED WARRANTY
2COOL warrants this product against defects in materials and/or workmanship under normal use for a period of ONE (1)
YEAR from the date of purchase by the original purchaser ("Warranty Period"). If a defect arises and a valid claim is received
within the Warranty Period, at its option, 2COOL will either 1) repair the defect at no charge, using new or refurbished
replacement parts, or 2) replace the product with a new product that is at least functionally equivalent to the original product.
Obtaining Service: To obtain warranty service, call 2COOL Limited Warranty Service at 1-866-782-8262. Please be prepared
to describe the product that needs service and the nature of the problem. A purchase receipt is required. All repaired and
replacements must be authorized in advance. Service options, parts availability and response times will vary. You are
responsible for delivery and the cost of delivery of the product or any parts to the authorized service center for replacement,
per our instructions.
Limits and Exclusions: Coverage under this Limited Warranty is limited to the Continental United States of America. This
warranty does not apply to: a) damage caused by failure to follow instructions relating to the product’s use or the installation
of components; b) damage caused by accident, abuse, misuse, fire, floods, earthquake or other external causes; c) damage
caused by service performed by anyone who is not a representative of 2COOL; d) accessories used in conjunction with a
covered product; e) a product or part that has been modified to alter functionality or capability; f) items intended to be
periodically replaced by the purchaser during the normal life of the product including, without limitation, batteries or light bulbs;
g) any product sold "as is" including, without limitation, floor demonstration models and refurbished items; or h) a product that
is used commercially or for a commercial purpose.
2COOL shall not be liable for incidental or consequential damages resulting from the use of this product, or arising out of any
breach of this warranty. To the extent permitted by applicable law, 2COOL disclaims any and all statutory or implied
warranties, including, without limitation, warranties of merchantability, fitness for a particular pur pose and warranties against
hidden or latent defects. If 2COOL cannot lawfully disclaim statutory or implied warranties, then to the extent permitted by
law, all such warranties shall be limited in duration to the duration of this express warranty.
Some states disallow the exclusion or limitation of incidental or consequential damages or how long an implied warranty lasts,
so the above exclusions or limitations may not apply to you. This warranty gives you specific legal rights and you may also
have other rights, which vary from state to state.
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