StorCase Technology DS570 - Manual (Page 60)

DS560/DS570 User's Guide - Rev. A04 StorCase Technology, Inc.
Appendix C - Troubleshooting 51
Appendix C - Troubleshooting
StorCase Technical Support
For assistance configuring and using this StorCase product, contact StorCase technical
support at (888) 435-5460.
Troubleshooting
•
The RAID Controller is not properly identified by the SCSI adapter during
initialization of the computer system.
Cause - SCSI ID set for the RAID Controller could be the same ID used by another SCSI device
attached to the same SCSI host adapter.
Fix - Select a different SCSI ID for the RAID Controller. Most SCSI host adapters provide
onboard ROM BIOS (or software utility) that displays attached devices and their SCSI
IDs. Disconnect the RAID Controller from the SCSI host adapter during system boot
and note the SCSI IDs already in use.
•
The RAID Controller is identified at all SCSI IDs.
Cause - SCSI ID set for the RAID Controller could be identical to the reserved SCSI ID used
by the SCSI host adapter.
Fix - Configure the RAID Controller to a different SCSI ID. Most SCSI host adapters reserve
SCSI ID7.
•
The RAID Controller is not detected by the SCSI host adapter.
Cause - Incorrect termination in the daisy-chain configuration, or possibly a loose SCSI
cable.
Fix - For daisy-chain configurations, verify that only the SCSI host adapter and the last
SCSI device is terminated.