Frequently asked questions, Setting up responseware, Using responseware – Turning Technologies ResponseWare User Manual
Page 6
ResponseWare Web User Guide
6
FREQUENTLY ASKED QUESTIONS
Setting Up ResponseWare
Why do I need a Turning Account? What is a Turning Account?
A Turning Account is a unique identifier that is used to tie together all software accounts and response devices. Turning
Accounts may be required for use with ResponseWare.
Do I need a Turning Account license?
A Turning Account license is required for responses from response devices or ResponseWare to be tracked and used in
TurningPoint Cloud and Learning Management Systems (LMS).
Where do I buy a Turning Account license code?
Create a Turning Account prior to purchasing the license code. Go to
and sign in.
Select Licenses from the left menu. Click the online student store button to be redirected to the Turning Technologies
Student Store. Select a Turning Account License or a bundle that includes a license. Checkout. The license will be
automatically added to your Turning Account.
How do I add a license to my account?
Go to
and sign in. Select Licenses. Below Redeem License Code, enter your code
and click Redeem.
What is my User ID?
User ID can refer to a Student ID, section number or any other identification required by the presenter.
Using ResponseWare
What is my Session ID?
The Session ID is a unique identification number provided by the presenter that allows participants to join the current session.
Why are my options grayed out?/Why can't I change my answer?
Answers can only be changed while polling is open and the presenter does not have a setting enabled that allows only first
responses submitted.
Why am I unable to message the presenter or group?
The presenter has disabled the messaging function. The presenter can choose to allow you to message the presenter only or
the presenter and the group or to disable messaging entirely.
turningtechnologies.com/user-guides