Wyred 4 Sound mPRE - Manual (Page 15)

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Service
In the unlikely event there is a problem with your Wyred 4 Sound component, please
contact your dealer, distributor, or Wyred 4 Sound to discuss the problem before you return
the component to our manufacturing facility for repair. Products shipped to the factory will
be refused and returned freight collect if not accompanied by a Wyred 4 Sound Service
Department issued return authorization number (RA Number). Return authorization numbers
must be prominently displayed on the outside of the box and an accompanying letter
describing the problem and re-listing the RA number must be inside the box to qualify for
service.
To contact the Wyred 4 Sound Service Department:
Telephone: 805-466-9973
(See “Contact Us” on our website for current hours of operation)
Fax: 805-462-8962
Email: [email protected]
Website: http://www.wyred4sound.com
If you are located in the United States and purchased directly from W4S use the following
procedure:
1. Fill out the Service form at the following address and be sure to document all details:
http://www.wyred4sound.com/Service.html
2. If service is approved we will issue a Return Authorization Number (R/A number) from the
Wyred 4 Sound Service Department. Be sure to confirm the current shipping address.
3. Insure and accept all liability for loss or damage to the product during shipment to the
W4S facility and ensure all freight (shipping) charges are prepaid.
The product may also be hand delivered to the California facility if arrangements with the
Service Department have been made in advance. Proof of purchase from an authorized
Wyred 4 Sound dealer, distributor or agent will be required for warranty validation at the
time of hand delivery. Use the original packaging to ensure the safe transit of the product to
the factory, dealer, or distributor. Wyred 4 Sound may, at its discretion, return a product in
new packaging and bill the owner for such packaging if the product received by Wyred 4
Sound was boxed in nonstandard packaging or if the original packaging was damaged to
the point it was unusable. If Wyred 4 Sound determines that new packaging is required, the
owner will be notified before the product is returned. To purchase additional packaging,
please contact your authorized Wyred 4 Sound dealer, distributor, or the Wyred 4 Sound
Service Department for assistance.
If you did not purchase the product directly from us and require service please contact your
dealer or distributors’ service department for information regarding service.
If you feel your authorized dealer or distributor is either unwilling or unable to service your
Wyred 4 Sound products, please contact our service department by emailing
[email protected] or the phone number listed below to discuss and resolve the
situation.