Atlona AT AV MATRIX - Manual (Page 31)

Atlona Technologies www.atlona.com
31
8.0 Troubleshooting
Problem Solution
Output image is displayed with a ghost Check display settings, try another high quality
cable
Color loss or no video on output signal Check both the input and output connections
Remote control doesnt work Check batteries, If borken, contact dealer
The switcher cannot be controlled by computer
through COM port. Check the COM pot in the software.
Make sure the COM is working
NO sound when switching with I/O signal. Make sure the beeper is switched on. If it is it may
be broken inside, contact dealer
NO image on output signal Check the Input and Output connectors they may be
lose. Check the connection cord it may be borken.
Check the output device and make sure it is con-
nected to the output channel.
Power Indicator doesnt work, no display on LCD no
response to any operation. Check the power cord to see it is connected and not
damaged.
Interference in the output image Check to see if the unit is well grounded.
Static gets stronger when connecting BNC connec-
tors The unit is not grounded correctly. Correct issue
immeditaly or damage may be caused to the switch.
Beepr makes sound. LCD is displaying normally
and there is a returning code. But there isnt any
Video or Audio out. Check connections, and replace if are damaged
The swticher cannot be controlled by front panel
keys, RS-232 port or remote control The unit may be broken, contact dealer for repair.
ATLONA
2151 O’toole Ave, Ste D
San Jose CA 95131
Toll Free: 1-877-536-3976
International: 408-954-8782
FAX: 408-954-8792
Website: www.atlona.com
E-MAIL: [email protected]