Aervoe Digital Choice Induction Cooktop - Manual (Page 6)

6
TROUBLESHOOTING GUIDE & CUSTOMER SERVICE
If after reviewing the troubleshooting guide the problem is not resolved, do not attempt to repair
yourself. Contact your dealer or call our Customer Service Department at 1-800-227-0196 for
additional information.
1. The Power Indicator light does not illuminate and/or the exhaust fan is not running.
• The power plug may be loose in the electrical outlet or there might be a 120V power
supply fault. Reset the circuit breaker and retry.
• E3 error code means the 120V input power supply is too high or too low voltage and
shuts down after one minute. Unplug from the power receptacle and use a voltage sensor
to verify that the voltage is 110/120V AC. If not, switch electrical outlets or correct before
operating the unit.
2. The fan is not running and the cookware is not heating up. E0 or E2 error code may be displayed.
• The cookware may be unsuitable and it is preventing operation (see Selecting the Proper
Cookware)
• The cookware needs to be centered on the glass plate
• The glass plate may be cracked
3. The induction cooktop suddenly stops heating during operation and shuts down. E1 or E2 error
code may be displayed.
• The overheating sensor detected an excessive high glass top temperature and caused it to
automatically shutdown. Heating empty cookware may cause this. Remove cookware and
let everything cool down and retry.
• The air inlet or exhaust fan is blocked and caused it to overheat. Make sure the unit is at
least 4” from walls and other objects and all vents are clear.
• The fuse or circuit breaker has malfunctioned or the unit is unplugged.
Note: If any of the above remedies fail to correct the problem, please contact Customer Service at
1-800-227-0196.
SPECIFICATIONS
POWER SOURCE 120V 15A, 60 Hz
WATTAGE RANGE 500 - 1800 watts
TEMPERATURE RANGE 100ºF - 450ºF
WEIGHT 6.25 lbs. (2.83kg)
DIMENSIONS 14” x 11.5” x 2.5” (35.56 x 29.26 x 6.35cm)
CORD LENGTH 5 ft. (1.52m)
GLASS COOKTOP DIMENSIONS 10.75” x 11” (27.9 x 27.3cm)
SAFETY FEATURES Non-suitable cookware detection
Overheat protection
Improper voltage supply detection
APPROVALS ETL US (conforms to UL STD 1026) household use
FCC Part 18
PRODUCT WARRANTY (see warranty card included)
Aervoe Industries, Inc. warrants that this product shall be free from all defects in material and
workmanship for 1 year from date of purchase. All merchandise must be returned to the original place
of purchase to be processed according to the retailer return policy. A warranty card must be on file
with Aervoe Industries, Inc. within 30-days of purchase and proof of purchase is required to obtain
warranty performance.