ARRIS DTA100 Quick Start Guide - Manual (Page 7)

6 DTA100 Quick Start Guide
Troubleshooting
Problem Possible Solution
The DTA100 will
not power on Verify whether the DTA100 is powered on by looking at the POWER icon on the front of the DTA100. If it is lit
green, the DTA100 is powered on.
If the DTA100 is connected to a switched outlet, verify the switch is turned on. It is recommended to use an •
unswitched outlet, if possible.
Verify that the AC power cord of the external power supply is connected to the DTA100 and an AC outlet.
•
Unplug the DTA100 from the AC outlet, and then plug it back in. •
Verify that the remote control is in Cable mode, and turn the DTA100 on by pressing the POWER key.
The remote
control does not
work Verify that the remote control is in Cable mode.
Verify that there are no obstructions between the remote control and the DTA100. Aim the remote control directly
at the DTA100 front panel or the Remote Extender, if connected, not the TV or VCR.
The angle between the remote control and the DTA100 may be too large. Stand in front of the DTA100 and not too
far to either side.
Press and release operation keys one at a time, fi rmly and deliberately.
Check the batteries in the remote control. Install new batteries if needed.
There is no video
on the TV screen Verify that the TV is powered on and set to the appropriate channel (3 or 4) for the DTA100.
Verify that the DTA100 is powered on and tuned to an authorized cable channel.
Verify that the coaxial cable between the DTA100 and the TV is fi rmly connected.
Verify that the coaxial cable feed is fi rmly connected to the DTA100 and the wall jack.
There is no audio
when viewing
cable channels Verify that the mute button on the remote control has not been pressed. Press MUTE on the remote control to
restore sound.
If the DTA100 audio output is connected to the TV, verify that the Mute button on the TV has not been pressed.
No closed
captions display Verify that closed captions are enabled on the TV.
Note: Closed captioning may not be available on the current program.
Before calling your service provider, review this troubleshooting guide. This information is to help you quickly solve a problem. If
your problem still exists, contact your service provider.