Service – ART Pro Audio XDirect - Professional Active Direct Box User Manual
Page 11
SERVICE:
The following information is provided in the unlikely
event that your unit requires service.
1. Be sure that the unit is the cause of the problem.
Check to make sure that the unit has power
supplied, that all cables are connected correctly,
and that the cables themselves are in working
condition. You may want to consult with your dealer
for assistance in troubleshooting or testing your
particular configuration.
2. If you believe that the ART unit is at fault, go to
Select "Support", then
"Return Authorization Request" to request a return
authorization number.
3. If you are returning the unit for service, pack the
unit in its original carton or a reasonable substitute.
The original packaging may not be suitable as a
shipping carton, so consider putting the packaged
unit in another box for shipping. Print the RA
number clearly on the outside of the shipping box.
Print your return shipping address on the outside of
the box.
4. Include with your unit: a note with the RA number
and your contact information, including a return
shipping address (we cannot ship to a P.O. box)
and a daytime phone number, and a description of
the problem, preferably attached to the top of the
unit. Also include a copy of your purchase receipt.