Service, Warranty, Technical support – Contemporary Control Systems EISC Configurable Switches User Manual User Manual
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8
Service
8.1
Warranty
Contemporary Controls (CC) warrants its product to the original purchaser for one year
from the product’s shipping date. If a CC product fails to operate in compliance with its
specification during this period, CC will, at its option, repair or replace the product at no
charge. The customer is, however, responsible for shipping the product; CC assumes
no responsibility for the product until it is received. This warranty does not cover repair
of products that have been damaged by abuse, accident, disaster, misuse, or incorrect
installation.
CC’s limited warranty covers products only as delivered. User modification may void the
warranty if the product is damaged during installation of the modifications, in which case
this warranty does not cover repair or replacement.
This warranty in no way warrants suitability of the product for any specific application.
IN NO EVENT WILL CC BE LIABLE FOR ANY DAMAGES INCLUDING LOST
PROFITS, LOST SAVINGS, OR OTHER INCIDENTAL OR CONSEQUENTIAL
DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT
EVEN IF CC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR
FOR ANY CLAIM BY ANY PARTY OTHER THAN THE PURCHASER.
THE ABOVE WARRANTY IS IN LIEU OF ANY AND ALL OTHER WARRANTIES,
EXPRESSED OR IMPLIED OR STATUTORY, INCLUDING THE WARRANTIES OF
MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE OR USE, TITLE AND
NONINFRINGEMENT.
Repair or replacement as provided above shall be the purchaser's sole and exclusive
remedy and CC's exclusive liability for any breach of warranty.
8.2
Technical Support
Technical support is available each weekday (except holidays) during the office hours
listed below. Outside these hours, voice-mail messages can be left in our mailbox after
contacting the main phone number. Requests can also be submitted by fax or by e-mail
to the numbers listed below, but please leave a detailed description of the problem. We
will contact you the next business day by the method requested by the customer. If the
problem cannot be resolved by technical support, the customer will be given an RMA
number in order that the product may be returned to CC for repair.
Support Option
Contemporary Controls (USA)
Contemporary Controls Ltd (UK)
Office Hours
8:00 a.m. — 5:00 p.m. Central time
8:00 a.m. — 5:00 p.m. United Kingdom time
Voice
+1-630-963-7070
+44 (0)24 7641 3786
Fax
+1-630-963-0109
+44 (0)24 7641 3923
Web Site