Daktronics CH-1018H - Manual (Page 22)

Maintenance & Troubleshooting 3-4
installed in an enclosure or placed in an anti-static bag before boxing.
Please enclose your name and address along with a list of all the symptoms. Please be
as specific as possible.
2. Driver Packaging Instructions: Drivers should be placed in a static-free enclosure
for return shipping. An anti-static convoluted foam packing is available from
Daktronics (part number PK-1135). The shipping box (Daktronics part number PK-
1006) should be used along with the foam.
3. Where to Send: Contact your local representative prior to shipment to acquire a
Return Material Authorization Number (RMA#). This will speed up the repair of
your unit.
When returning defective items under the exchange program, please use the UPS Blue
Return Tags found in the package containing the exchange unit sent from Daktronics.
This will speed up the transaction and help avoid confusion when the part is returned
to Daktronics. The defective item must be returned within 15 days of receiving a
replacement part. Using the UPS Blue Return Tag immediately will eliminate the
possibility of late charges being assessed against your account.
Mail: Daktronics, Inc., Customer Service
PO Box 5128
331 32
nd
Avenue
Brookings, SD 57006
Phone: Toll Free: 1-800-843-9879
or
1-605-697-4400
Customer Service Fax: 1-605-697-4444
E-Mail: [email protected]