Troubleshooting guide – Hoefer HE-PLUS System User Manual

Page 21

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 p11

Troubleshooting Guide

Problem

Cause

Solution

The LCD screen remains 
blank and the fan does  
not run when the power  
is turned on.

AC power cord is not 
connected.

Check AC power cord connections at both ends. 
Use the correct cords.

The fuse has blown.

Replace the fuse.

Operation stops with  
alarm: The screen  
displays “NO LOAD”.

Electrophoresis tank 
is not connected to 
the power supply 
or there is a broken 
circuit in the 
electrophoresis cell.

Check the connections to the power supply and 
on your electrophoresis cell to make sure the 
connection is intact; check condition of wires 
in electrophoresis unit. Close the circuit by 
reconnecting the cables. Press RUN/PAUSE to 
restart the run.

Buffer concentration 
incorrect.

Replace buffer.

Operation stops with  
alarm: Display shows  
“OVER VOLTAGE”.

Circuit is interrupted.

Verify that the running buffer is correct.
Verify the all connections are attached correctly. 
Turn the Power Switch off and on again; restart 
application.
If you cannot restart the instrument, turn off 
the power, disconnect the power cord from the 
outlet, and contact Technical Service.

Operation stops with  
alarm: Display shows 
“LEAKAGE”.

Ground leak detected 
during run.

Check the electrophoresis system for improper 
grounding. Restart the power supply by turning 
the Power switch off and on.
Turn power off then check the gel tank for 
buffer leakage.

LID alarm.

Cover of gel tank not 
in correct place.

Turn off power supply. Place the lid so the 
magnet is pressed against the power supply  
and restart.
If you cannot restart the instrument, turn off 
the power, disconnect the power cord from the 
outlet, and contact Technical Service.

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