Kanguru MP3 v4 - Manual (Page 19)

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5. Trouble shooting
Q: The player does not power on?
A: Please check if the battery charge is sufficient.
Q: The response speed of the MP3 player becomes slow?
A: There will be fragments (similar to those on a hard disk) on the internal flash memory after the
MP3 player undergoes long-time usage or frequent deletion of files, leading to a slowed response
speed. The problem can be solved by formatting the player.
Q: No sound when playing songs?
A: Please check if the volume is at the minimum, if the music files are the correct format, and if the
earphones are plugged into the jack fully.
6. WARRANTY
Kanguru Solutions guarantees that every Kanguru device will be free from defects in workmanship
and materials for 1-year* from the date of purchase. This warranty does not apply if, in the judgment
of Kanguru Solutions, the product fails due to damage from handling, accident, abuse, misuse, or if it
has been used in a manner not conforming to the product’s instructions, has been modified in anyway,
or the warranty labels have been removed. If the product proves defective during this warranty period,
call Kanguru Solutions Technical Support in order to obtain a RMA required for service. When
returning a product, mark the RMA number clearly on the outside of the package, and include a copy
of your original proof of purchase.
In no event shall Kanguru Solutions’ liability exceed the price paid for the product from direct,
indirect, special, incidental, or consequential software, or its documentation. Kanguru Solutions
offers no refunds for its products after 30 days of purchase. Kanguru Solutions makes no warranty
or representation, expressed, implied, or statutory, with respect to its products or the contents or
use of this documentation and all accompanying software, and specifically disclaims its quality,
performance, merchantability, or fitness for any particular purpose. Kanguru Solutions reserves the
right to revise or update its products, software, or documentation without obligation to notify any
individual or entity.
7. TECH SUPPORT
If you experience any problems installing your Kanguru product or have any technical questions
regarding any of our products, please call our tech support department. Our tech support is free and
available Monday thru Friday, 9am to 5pm EST.
Call 1-508-376-4245
Or visit our website at www.Kanguru.com
Troubleshooting / Warranty / Tech Support