Lacava 1900 - Manual (Page 10)

LACAVA LLC
®
Page 10 of 11
Terms and Conditions
UNIQUENESS
Many LACAVA products are made of natural stone, woods, or metals. Because of the natural
variations, and/or handmade nature of the products, slight differences are expected and are not
deemed manufacturing defects.
SHIPPING POLICIES
Once the merchandise is released to and accepted by the carrier, LACAVA's responsibility ends.
LACAVA LLC is not responsible for damages occurring in transit. After the merchandise is delivered
and the shipping document is signed, it becomes the property of the purchaser. We constantly
improve the packaging as new technologies become available, but damages in transit may still
occur. Therefore, we recommend that all packages be inspected by the purchaser in the carrier's
presence upon delivery. In case of damages, either visible or concealed, the purchaser is
responsible for filing any damage claim against the carrier. In this regretful circumstance, we
suggest utter diligence to have the carrier's agent explain the steps to submit a valid claim against
the carrier, as each carrier has different claim policies. Please document everything in writing,
preferably on the shipping documents and have also the carrier's agent sign along. If you wish that
Lacava assists you in the claim process, please fax or email us copies of the shipping and claim
documents at your earliest convenience. In the case of missing items, which could occur due to
our mistake or a theft during transit, please follow same procedures as for shipping damages
above, with the only difference that the claim concerns something completely missing, rather than
damaged. Please take note of any visible tampering with the packaging in the presence of the
carrier's agent before accepting the delivery with your signature. In case of missing items, you must
also inform LACAVA and send us all related documents within 24 hours from the delivery date. We
will open an internal investigation and check the inventory count to determine whether it was our
error. If we verify it was our mistake, we will promptly ship the missing item(s) to the purchaser by
standard ground at our cost.
RETURN POLICIES
If the product is not satisfactory for any reason different from defects, it can be returned to
LACAVA LLC up to 30 (thirty) days from the shipping date after obtaining a Return Goods
Authorization (RGA) valid for 60 (sixty) days. If the product is not returned to LACAVA within that
timeframe, the RGA will be voided and no further RGAs will be issued for the product. The
merchandise must be in salable condition, in its original packaging, and packed safely with the
RGA number clearly marked on the outside packaging. To obtain an RGA number, please fax or
email the request with a description of the reason for return. The merchandise must be in its original
packaging and packed safely in accordance with the carrier's packing requirements, with the
RGA number clearly marked on the outside packaging. LACAVA reserves the right not to issue any
credit, if an approved RGA number has not been obtained. A restocking fee of 25 percent and
applicable shipping charges to the customer and back will be deducted from the credit amount.
Credit (excluding shipping and handling charges) will be given only for returns of intact products
up to 30 days from the shipping date. After 30 days from the shipping date, no returns will be
accepted. All returned merchandise is at the purchaser's risk and cost. Special order and custom
made items are not returnable. Products must be inspected prior to installation and installation of
the product means its acceptance. Product, once installed, cannot be returned. Damages
occurring in installation are not considered defects and are not subject to return or refund.
LACAVA will replace any defective item for free only after the non-conforming product is safely
returned to LACAVA’s warehouse safely in accordance with the carrier's packing requirements,
and in its original packaging, within 30 days from the shipping date. If the product is not found to
be defective and is damaged in any way, there may be a charge for any replacement. In any
case, LACAVA does not cover installation costs.