REMKO ATY 261 - Manual (Page 16)

The equipment and components are manufactured using state-of-the-art production methods and tested several
times to verify their correct function. If malfunctions should occur, please check the functions as detailed in
the list below. In the case of equipment that includes an indoor unit and an outdoor component, observe the
chapters on "Troubleshooting and customer service" in both manuals. Please inform your dealer if the unit is still
not working correctly after all the functional checks have been performed!
Troubleshooting and customer service
Fault Possible cause Checks Remedial measures
The unit does not start or
switches itself off.
Power outage, undervoltage,
defective mains fuse / main circuit
breaker switched off.
Are all electrical installations
functioning correctly?
Check the voltage and if necessary
wait for it to come back on.
Damaged mains cable.
Are all electrical installations
functioning correctly?
Repair by specialist.
Waiting time after switch-on too short. Have approx. 5 minutes
elapsed since the restart?
Schedule longer waiting times.
Temperate outside operating
temperature range.
Are the fans in the indoor unit
and outside component working
correctly?
Take into account the temperature
range for the indoor unit and
outside component.
Overvoltages caused by thunder
storms.
Has there recently been lightning?
Switch off the mains protection
and switch it back on.
Have it checked by a specialist.
Fault in external condensation pump. Did the pump shut down due to a fault? Check and if necessary clean the pump.
The unit does not respond to
the remote control.
Transmission distance too far /
receiver affected by interference.
Does the indoor unit beep when
pressing a button?
Reduce the distance to less than 6
m or change position.
Defective remote control.
Is the unit running in manual
mode?
Replace the remote control.
Receiver or transmitter unit exposed
to excessive solar radiation.
Does it function correctly in the
shade?
Place the receiver or transmitter
unit in the shade.
Electromagnetic fields are
interfering with transmission.
Does it function when
switching off possible sources of
interference?
Signal is not transmitted
when interference sources are
operational.
Button in remote control jammed /
two buttons pressed at same time.
Does the “Send” symbol appear
on the display?
Release the button / only press
one button.
Batteries in remote control are flat. Have new batteries been inserted?
Is the display incomplete?
Insert new batteries.
The unit is running but only
provides reduced cooling
output.
Filter is unclean / air inlet / outlet
blocked by foreign items.
Have the filters been cleaned? Clean the filters.
Doors and windows open.
Heating/cooling output increases.
Have modifications been made to
the building?
Close windows and doors / install
additional units.
Cooling mode not selected.
Does the cooling symbol appear
on the display?
Correct the settings for the unit.
Fins on outdoor component
blocked by foreign items.
Is the fan on the outdoor
component running? Are the
fins on the heat exchanger
unobstructed?
Check the fan or winter controller,
reduce the air resistance.
Leaking refrigerant circuit.
Are there signs of frost on the
connections to the outdoor unit?
Repair by specialist.
Condensation is leaking out of
the unit.
Drainage pipe on collection
container clogged / damaged.
Can the condensation drain off
without any
obstruction?
Clean the drainage pipe and
collection container.
Faulty external condensation
pump or float.
Is the collection tray full of water
and the pump not running?
Call out a specialist to replace the
pump.
Condensation has not drained
away and has collected in the
condensation pipe.
Is there a steady fall on the
condensation pipe? Check there is
no blockage in the pipe.
The condensation pipe must have a
fall. If necessary, clean the pipe.
Condensation does not drain off.
Are the condensation pipes
unblocked and is there a steady
fall? Are the condensation pump
and float switch functioning
correctly?
The condensation pipe must have a
fall. If necessary, clean the pipe. A
faulty condensation pump or float
switch should be replaced.
Malfunction
REMKO ATY
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