Epson 1520 - Manual (Page 18)

Troubleshooting Hy-Rez QuikRIP
Windows & Macintosh
For the most part, we’ve had very little difficulty with PhotoScript along
with Hy-Rez QuikRIP but there are a few matters that might show up.
Problem: The RIP doesn’t recognize the USB dongle.
Two reasons could cause this problem. First the dongle was inserted
into the computer prior to installation or, second PhotoScript is installed
on Windows XP, XP Pro, 2000 or possibly NT. To fix problem #1,
reinstall PhotoScript without the dongle inserted. Problem #2, remove
the dongle from the computer and run the “dongle.exe” installer located
in the PhotoScript folder. Restart the computer and reinsert the dongle.
Problem: The RIP doesn’t recognize the Parallel Dongle.
Follow the instructions above however DO NOT remove or install the
Parallel Dongle while the computer is turned on. Doing so could damage
your system!
Problem: (Mac Only) The RIP is asking me for a serial number.
A label should be applied to the dongle that contains a number such as
dtpp110030um. Enter this number and reinsert the dongle.
Problem: Computer machine code is imaging to the film and not the
artwork.
This could happen if you’ve attempted to restart a stopped or paused
print job. This can get very expensive if not caught in time since your
printer will continue to output sheet after sheet of text at high speed to
your film.
First, pause the printer. Second, locate CLEO, the small cat icon on the
lower right corner of the screen (in the System Tray along side the
system clock), right click it and choose Close. Now select EXIT within
the PhotoScript File Menu.
You may also have to open the Printers Menu (Start Menu / Settings /
Printers), select your PhotoScript printer by double clicking it’s icon and
select “Purge Print Documents” from the Printer Menu. This will make
certain all data has been flushed from the system.
On a Mac, Pause the printer, stop the RIP, close the RIP.
We recommend that you restart the computer.
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