Escient EWP-2000 - Manual (Page 6)

PAGE 6
EWP-2000 User’s Manual
WARRANTY INFORMATION
Terms of Coverage - Each Escient branded media management system sold
comes with a standard one (1) year warranty. This warranty provides no-charge
coverage under normal product usage, for a period of one year from the date
of registration and/or purchase (whichever is earlier). This warranty program
provides the following key features and benefits:
• Twelve (12) months service, parts and labor.
• Five (5) day turn around time on all standard in-warranty repairs. No
charges to the customer other than in-bound shipping charges which are
determined by the shipping method. All return shipments will be via
Standard Ground Transportation (approximately 5 business days).
• Twelve (12) months of regular hour telephone support (9AM to 7PM
EST), Monday through Friday.
• 24-hour email response from the Escient Support Website.
What is Covered - The goal of this warranty is to cover operational problems
that might arise with your product during normal use. This includes failure
to start, improper operation, or intermittent failures. As part of the warranty,
Escient will pay for all labor and materials used in the repair of the system.
Escient reserves the right to use new or factory refurbished parts in the repair
of these in-warranty systems. Escient will also pay for the return shipment of
the repaired system via standard ground transportation. At Escient’s discretion,
the Company will repair or replace any system sent in for repair. Upon repair,
the product will be new or like-new in condition and will meet all necessary
regulatory requirements.
What is Not Covered - Escient products are sold through Escient approved
dealers. A number of items must remain intact in order for Escient to verify and
validate this warranty. Additionally, there are several conditions which violate
Escient’s warranty program. These include:
• The product was not purchased through an approved Escient Dealer.
• Any product, on which the serial numbers has been defaced, modified or
removed physically or electronically will not be covered by an Escient
warranty.
• Escient will not cover under warranty damage to the product as a result
of accident, misuse, abuse, neglect, fire, water, lightning, or other acts of
God or nature, improper storage, unauthorized modification, or failure to
follow instructions.
• Any type of unauthorized repair or modifications made to the system
resulting in damage to the product will not be covered under this warranty.
• Damage caused to the product as a result of improper shipping or
installation.
• Any problems related to the use of the product which is not a direct
problem with the product.
• Damage caused to the product as a result of improper installation to third
party peripherals or products, or incorrect connection to peripheral or
products.
• Additionally, Escient does not cover the following items under the terms
or its warranty programs:
• Installation or removal charges.
• Cost of initial technical adjustments (setup costs).
• Battery replacement.
Escient’s sole liability for any defective product is limited to the repair or
replacement of the product at our discretion. Escient shall not be liable for
damages to other property caused by defects in this product, damages based
upon inconvenience, loss of use of the product, loss of time or data, commercial
loss or any other damages, whether real, incidental or consequential.
How to Return a Product - Contact your dealer or Escient’s Customer Support
group at 800-372-4368.
Please have the following information ready for your dealer or Escient’s
Customer Support technician
• Product Serial Number
• Model Number
• Date of Registration or Purchase
• Place of Purchase
Upon reviewing the request for repair under warranty provisions, Escient’s
Technical Support group will issue a Return Material Authorization (RMA)
number. This number is to be attached to the outside of the shipping carton.
Additional instructions will be provided by technical support. Please be sure
to use original packing carton and internal packing materials to assure proper
shipment of the system. Insurance costs are the responsibility of the customer.
Most shippers only provide standard coverage for $100 in cost so please protect
yourself by providing additional insurance for the returned product.
Out of Warranty Repair - Escient provides out of warranty repair service on
a cost plus labor basis. Minimum charges will apply. Technical support will
provide information on this service at the time of the call.
Product Introduction