Invotel SX8600 - Manual (Page 4)

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Music on hold activation:
activation in Positions 2 or 3 via Flash then Hold
To activate: press then
To deactivate just re-select that line and press
Voice Deactivation: if the call has been on Hold at least a few seconds, it can
also be deactivated by just speaking over the Audio for example say : “Hi I am
Back” .
If for some reason you are not able to voice -deactivate, try speaking a little
louder and more direct into the microphone. Remember you can always use the
Flash button to deactivate the audio as well.
Want to use just one button ? Press to activate MOH and when
ready to go back to caller just speak over the audio!. Or press Flash again.
Note: this does not hold the line so the other party may still hear you, set the
volume louder to mask it.
In position 2 the device works only via Flash then Hold, in position 3 the device
works via Flash then Hold or just Hold (if you have a compatible phone). This
mode of operation is useful when you have mix of phones that some are
compatible with Hold only activation and some activate via Flash then Hold.
Note that since Flash button is used in this case to activate the audio you need
to use Flash -Flash for things like: Call waiting , 3 way calling, Centrex Call
Transfer
Example ( for positions 2 or 3 ) to answer a call waiting call press
Example (position 2/ 3 ) to make a 3 way or conference call press
you will get a dial-tone now dial the desired phone number & press
to join the two calls together.
NOTE: If you have “Call Waiting” service, only one call may be placed on
Music-On-Hold, the other call is held in the phone company central office in
silence not in your office.
Definitions of files:
There are 5 audio files that are recorded in the SX8600, these are:
•
Day Greeting
• Night Greeting
• Transfer Message
• On hold in Bank 1
• On Hold in Bank 2
What is a Greeting file ?
Greeting is a short audio that is played by the SX8600 when it answers a ringing line,
it is like an introduction and plays one time - more details on P14
What is an On Hold file ?
The on Hold file is the audio that SX8600 plays when the calls are kept on Hold
either after the greeting is played or when ever you place the calls on Hold.
This is a longer audio usually 2-8 minutes that encourages the callers to stay on the
line and not hang-up and repeats automatically when it ends.
What is Bank1 or Bank2 ?
SX8600 can store two on Hold file as explained above into a Bank1 and a Bank 2
For example one audio file with Holiday back ground music in Bank1 and another
audio file with normal (not holiday) back ground music in Bank2.
The Bank1 /Bank2 switch lets you play either one on the Fly. This is convenient
during holidays or if you want to create Variety with an easy flip of a switch.
How do I record my greetings? See pages P5, P6
How do I record my On Hold stuff ? see pages P9,P10
How do I get a Custom professional greeting and On Hold message?
Contact your Re-seller or (Invotel for a referral), a custom program can be provided
to you pre-loaded in a new Flash card for an easy exchange with your existing flash
card.
I have a Custom MP3 file for Music/Message On Hold , How do I load it ?
connect your PC to Audio IN (see pages P9,P10)
How can I answer the calls live, with Music On Hold ?
Flip the switch to C
How do I ensure my answering machine/service takes a message when I leave?
There are several ways, 1) you may just flip the switch to C when you leave, 2) You
may set the device to Night Mode (see page P14) when you leave, then set it back to
Day Mode when you arrive in the morning. 3) You may plug the device AC adapter to
a power strip and just flip it off when you leave (device always powers up in Day
Mode when power is restored in the morning)
P13
Hang up and set the switch to middle or right most position
FLASH
HOLD FLASH
FLASH
FLASH FLASH
FLASH FLASH
FLASH FLASH
Tip: If you have audio flicker problem , Reduce the Volume
P4
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