iSys iTerra Lite Color Inkjet Printer - Manual (Page 46)

46
iTerra Lite Warranty
iSys - The Imaging Systems Group Inc. (iSys) warrants the iTerra Lite Color Thermal Inkjet Printer (Product)
to be free from defects in materials and workmanship and will remedy any such defect according to the
terms of this Limited Warranty.
iSys warrants the Product to be free from defects in material and workmanship occurring under normal
usage, within the normal operating range and duty cycles specified. If the iSys Customer Service
Representative Department receives notice of such defects during the warranty period, iSys at its option,
and within a reasonable time, will repair or replace the defective Product. A certified iSys service
representative shall perform repairs, and such repairs, at the option of iSys, may be performed at the
customer site, a dealer site, a service depot or the factory. Replacement Product, at the option of iSys, may
be either new or equivalent in performance to new. Delivery is defined by a signed and dated receipt from
the original carrier or iSys dealer delivering the Product, or down time for repair and replacement.
iSys does not warrant the operation of the Product to be uninterrupted or error free. iSys assumes no
liability for and holds itself harmless against any claims of consequential costs or damages which may arise
from interruption or error in the operation of the Product.
iSys does not warrant defects, malfunctions and/or failures, which in its opinion, result from conditions of
improper use, abuse, neglect, operation outside the published environmental specifications, improper site
preparation and maintenance, the use of unqualified or unauthorized media (papers, films, toners, inks,
fusers or belts), inadequate preventative maintenance, unauthorized modifications or unauthorized
maintenance. Such conditions shall render this warranty void and otherwise release iSys from its liability
under this Product warranty. Consumables are non-warranty items.
All product returned to factory must be accompanied by an RMA number, obtained by calling the iSys
Service Department at 403.204.5200. Shipping and handling charges to vendor for repair are the sole
responsibility of the customer. iSys will cover shipping charges on the return of the repaired unit for the term
of the warranty as stated above. Shipping will consist of Standard Shipment level or Best Effort. Accelerated
or Premium Shipping Service is available but costs will be fully born by customer. Any international duties
and taxes payable on transporting the repaired unit across international borders will be the responsibility of
the customer. The iTerra Lite Color Thermal Inkjet Printer is a Canadian made product and therefore falls
under the import/export laws of NAFTA.
A written receipt for the Product, showing the date of purchase, dealer’s name, and both the model and
serial numbers of the Product must accompany any request or claim for work to be performed under this
Limited Warranty.
Additional information on obtaining service under this Limited Warranty or for obtaining Extended Warranty
coverage contact iSys – The Imaging Systems Group directly at 866.415.iSys (4797) or at 403.204.5200.
iSys will repair, or at its option replace, at no charge, any defective component(s) of the Product
within six months from the date of purchase. The Print Engine Component is considered a
consumable item and is only warranted to 60,000 cut sheets or 55,000 feet. This Limited Warranty
extends to the original purchaser only. This Limited Warranty does not extend to consumable items.
TO THE EXTENT ALLOWED BY LOCAL LAW, THIS WARRANTY
IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION,
WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED
AND THE IMAGING SYSTEMS GROUP INC. SPECIFICALLY
DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING, BUT NOT
LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE AND QUALITY SATISFACTION.
THE WARRANTY TERMS CONTAINED HEREIN, EXCEPT TO THE
EXTENT LAWFULLY PREMITTED, DO NOT EXCLUDE,
RESTRICT OR MODIFY AND ARE IN ADDITION TO APPLICABLE
STATUTORY RIGHTS. USE OF THE PRODUCT CONSTITUTES
ACCEPTANCE OF THIS WARRANTY.
Corporate Headquarters:
iSys – The Imaging Systems Group
Inc.
911-28
th Street NE Calgary AB T2A
7X1
www.isys-group.com
1.866.415.iSys (4797)