Earthquake Sound IQ-52R - Manual (Page 15)

14 Earthquake Sound Corp. | (510) 732-1000 | www.earthquakesound.com 15 Specifications are subject to change without notice.
Five (5) years limited warranty: MODEL# IQ52
Earthquake warrants the original purchaser that all Factory Sealed New
Audio Products be free from defects in material and workmanship, under
normal and proper use, for a period of five (5) years from the date of
purchase (as shown on the original bill of sale with serial number
affixed/written on it). The five (5) years limited warranty period is valid
only if the product is properly installed by an Earthquake authorized
party, and the warranty registration card is properly filled out and sent to
Earthquake Sound Corporation. If the product is installed by a non-
authorized party, a ninety (90) days warranty period applies.
(A) Five (5) years limited warranty plan coverage guidelines:
-
First year: Earthquake pays for labor, parts, and ground freight
(only in US mainland, not including Alaska and Hawaii) back to
customer.
- Second, Third, Fourth & Fifth year: Earthquake pays labor
only. Customer must pay for parts and shipping and handling
both ways.
(B) Warning:
Products (sent for repair) that are tested by Earthquake technicians and
deemed to have no problem will not be covered by the five (5) years
limited warranty. Customer will be charged a minimum of one (1) hour of
labor (ongoing rates) plus shipping charges back to customer.
(C) Earthquake agrees to repair or replace - at our option - all such
defective products/parts subject to the following provisions:
-
Defective products/parts have not been altered or repaired by
other than an Earthquake factory approved technician.
- Products/parts are not subjected to negligence, misuse,
improper use, or accident, damaged by improper line voltage,
used with incompatible products, or have its serial number or
any part of it altered, defaced or removed, or have been used in
any way that is contrary to Earthquake’s written instructions.
(D) Warranty Limitations:
Earthquake warranty does not cover products that have been modified or
abused. Including but not limited to the following:
-
Damages to speaker cabinet and cabinet finish due to misuse,
abuse, or use of improper use of cleaning materials/methods.
- Bent speaker frame, broken speaker connectors, holes in
speaker cone, surround & dust cap, burnt speaker voice coil.
- Fading, deterioration of speaker components & finish due to
improper exposure to elements.
- Bent amplifier casing, damaged finish on the casing due to
abuse, misuse, or improper use of cleaning material.
- Burnt tracers on PCB.
- Product/part damaged due to poor packaging or abusive
shipping conditions.
- Subsequent damage to other products.
A warranty claim will not be valid if the warranty registration card is not
properly filled & returned to Earthquake with a copy of the sales invoice.
(E) Service Request:
To receive product/s service, contact Earthquake service department at
(510) 732-1000 and request an RMA number (Return Material
Authorization), items shipped without a valid RMA number will be
refused. Make sure you provide us with your complete/correct shipping
address, a valid phone number, and a brief description of the problem
you are experiencing with the product. In most cases, our technicians
might be able to resolve the problem over the phone, thus eliminating
the need to ship the product.
(F) Shipping Instructions:
Product/s must be packaged in its original protective box/es to minimize
transport damage. Shipper claims regarding items damaged in transit
must be presented to carrier. Earthquake Sound Corporation reserves
the right to refuse product improperly packed. Original bill of sale must
accompany product returned for service. We encourage you to include
with the package a written description of the problem. Ship product to:
Earthquake Sound Corp.
2727 McCone Avenue
Hayward, CA 94545
Ph (510) 732-1000
You are responsible for the cost of shipping the product to Earthquake
Sound Corporation.
(G) Disputes Resolution:
All disputes - between clients and Earthquake Sound
Corporation - resulting from the five (5) years limited warranty policy
must be resolved according to the laws & regulations of the county of
Alameda -California.
Warranty Information